Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
The focus of the role includes advanced analytics on the Everyday Banking Customer base, including Segmentation and Clustering of customers and customer behavior. This includes the prediction of customer related KVD’s such as primacy, customer numbers, customer retention and other behavioral metrics.
Job Description
Analysis (including Business Case)
• Proactively build relationships, apply analytical techniques to elicit and validate business (product & service) needs ahead of demand
• Implement routines to get to know / become an expert in various business processes (e.g. spend time in business & with users)
• Translate elicited needs and knowledge acquired into user story format that is immediately usable for DevOps teams (right languaging, format for building & testing)
• Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
• Define measures of success & key outcomes for various solutions / changes including detailed acceptance criteria for all features
• Support the development of detailed business cases (including defining solution characteristics, effort estimations etc.)
Model Building (Data Science)
• Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
- Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Develop and retain models on customer behavior, retention and segmentation
- Build algorithms and design experiments to merge, manage, interrogate and extract data to supply tailored reports to colleagues, customers or the wider organization
- Use machine learning tools and statistical techniques to produce solutions to problems
- Assess the effectiveness of data sources and data-gathering techniques and improve data collection methods
- Conduct research from which you'll develop prototypes and proof of concepts
- Look for opportunities to use insights/datasets/code/models across other functions in the organisation
- Stay curious and enthusiastic about using algorithms to solve problems and enthuse others to see the benefit of your work.
- Development of standardised modelling of behaviour/retention/value in customers
- Maintenance of dictionaries: codes, dimensions, setting up tables etc
- Run and compare models on a regular basis
- Run Cluster specific scenarios to cover specific local issues
- Business process maintenance (segmentation, primacy etc)
- Produce appropriate documentation and training material to enable handover to a BAU team.
- KVD Predictions
- Using and deriving value from implemented models
People
- • Provide coaching & mentoring across the team as well as to developing analysts across the estate
• Conduct peer reviews & problem solving within and across the broader team
The following degrees and/or subjects may be particularly useful:
- data science
- industrial engineering
- mathematics
- statistics
- actuarial science
- business mathematics and informatics
Education
Bachelor's Degree: Information Technology
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised
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What We Do
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
