Finance Manager, Global Cust. Experience

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

At eBay, we’re more than a global ecommerce leader — we’re transforming how people around the world shop and sell. Our platform connects millions of buyers and sellers across more than 190 markets worldwide. We’re dedicated to breaking new ground and making an impact as we reshape the future of ecommerce for enthusiasts.

Our customers guide us, authenticity flourishes, bold ideas are embraced, and everyone can bring their outstanding selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate problem solvers, innovators, and dreamers — and help us connect people and build communities to compose economic opportunity for all.

About the role and the team:

The Finance Manager, Global Customer Experience (GCX) will ensure business decisions rely on accurate and reliable financial metrics. You will promote cost awareness and efficiency in the GCX teams. Their mission is to help eBay’s customers quickly and simply. They aim to solve problems efficiently while making customers feel great about eBay.

• Coordinate spend and support the business in managing expenditures as part of the monthly forecasting and annual budgeting processes
• Develop standardized automated presentation content for Monthly Business Review of important data and expense drivers, providing actionable monthly reports comparing actual trends against budget and forecast assumptions
• Complete the monthly financial close, journal entries, accurate financial reporting of expenses, and the hiring plans for all the Global functions
• Partner with Capacity Planning, Partner Management, and leadership to align monthly and quarterly spend and ensure clarity on investment opportunities and savings
• Own the relationship with our shared service center Genpact to streamline processes and ensure accuracy
• Guide decisions and resource allocations by providing insights and challenging assumptions based on trends and variance analysis
• Collaborate with analytics, Global customer insights, and the business to develop return on investment models for data-driven decision making passionate about long-term balanced profitable growth
• Use initiative to coordinate and analyze large quantities of data, drawing out valuable insights using Excel, SQL, and Tableau
• Understand the business in depth to identify the levers that might unlock valuable customer retention and dedication

• 5+ years of progressive experience in FP&A, finance business partnering, or related corporate finance functions
• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field required
• Strong experience in FP&A/finance business partnering
• Leadership experience and experience leading a team
• Strong MS Excel command
• Ability to present and drive decision-making at all levels of the organization
• Strong interpersonal skills and a proven ability to partner effectively with all functions and levels within the organization
• Excellent written and verbal communication skills
• Ability to multi-task and deliver on tight timelines
• Ability to perform in a matrix organization with a high degree of complexity and ambiguity

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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