Hi, I'm Jessie, COO at FeedbackFruits. 👋
FeedbackFruits has been growing fast, and there’s commercial complexity that comes with that: more markets, more contract structures, more decisions that need a proper financial lens. We've built solid foundations through that growth. Now we want to take the finance function further — deeper business partnering, stronger data ownership, a bigger seat at the table when it matters.
As our Head of Finance, you'd report directly to me and sit at the intersection of almost everything we do. You'll have real exposure to every VP in the company through the monthly business reviews we've recently launched, where you'll bring the numbers to life and make sure the right conversations happen at the right level. Our AP/AR accountant currently owns end-to-end Finance operations — AR/AP processing, payment runs, month-end close tasks, the finance mailbox, and ad-hoc projects. You will manage this person, as we’re a small and lean team, and operate above that, owning the financial modeling, reviewing commercial contracts, handling the regulatory side, and driving the data and process work that will make finance effective at scale.
There's quite some building work in this role. We're optimising the tooling, expanding how finance partners with the business, and improving how we own and use financial data across the company. If you want to inherit a function that just needs running, this probably isn't the right fit. If you want to be the person who takes it to the next level and leaves a clear mark on how finance operates at a company that's going somewhere, then this might be very interesting for you.
What you'll do:
Own the forecast and budgeting cycle end to end, working across departments to build financial plans that reflect what's actually happening in the business and inform how we allocate resources
Lead the financial modeling, ad hoc projects, and new business models, and present your findings to senior leadership clearly enough to change what gets decided
Be the point of contact for commercial contract reviews: new customers, renewals, payment terms, tax implications. It's time-sensitive work that comes through regularly and requires sound financial judgment on every pass
Run monthly business reviews with SLT members, turning numbers into insight and holding senior leaders accountable for the financial performance of their areas
Own the regulatory and compliance side: annual external accounting close, tax, insurance, equity management, and the external advisor and authority relationships that come with it
Work closely with the data team to bring financial data properly under finance ownership, and improve the tools and automation that will make the team faster
Develop your team, and contribute to building a team where knowledge flows across roles
What you bring:
You're a strong financial modeler. You build from scratch, stress-test your own assumptions, and translate complex outputs into clear recommendations that people act on
You have a solid accounting and financial reporting foundation; you know how the numbers connect and where to look when something doesn't add up, even if you're not the one closing the books day to day
You've shaped how senior leaders make financial decisions. When important calls were being made, you were in the room and your analysis changed what got decided
You're fluent in SaaS metrics. ARR, renewals, churn, CAC, LTV are how you think about business health, not terms you had to look up
When you see a gap, a risk, or an opportunity, you name it and move on it without waiting to be asked
You're resilient when things aren't running cleanly yet. You adapt, find a way through, and don't get blocked waiting for perfect conditions
You've navigated a finance transformation before: a new system, a redesigned process, a messy data handover. You know that kind of change takes persistence, and you don't shy away from it
Tax, insurance, and statutory reporting exposure is a genuine plus, as is prior experience at a SaaS company or scale-up of similar size
What you get:
25 paid holidays per year
A day off for your birthday
Advantageous pension scheme
3 days of volunteering leave per year
€550 Learning & Development budget per year + 3 days paid leave for learning
Travel allowance and Swapfiets subscription
Free access to our office gym
Unlimited access to mental health support via OpenUp (EU, US, and AUS)
Skills Required
- Advanced financial modeling skills (build from scratch, stress-test assumptions, provide actionable recommendations)
- Solid accounting and financial reporting foundation (understand how numbers connect and where to investigate issues)
- Proven experience influencing senior leadership and participating in strategic decision-making
- Fluency in SaaS metrics (ARR, renewals, churn, CAC, LTV)
- Ownership of forecasting and budgeting cycles end-to-end across departments
- Experience leading finance transformations (new systems, redesigned processes, messy data handovers)
- People management and team development experience (managing finance operations / AP-AR resources)
- Experience reviewing commercial contracts, payment terms, and assessing tax implications
- Tax, insurance, and statutory reporting exposure
- Prior experience at a SaaS company or scale-up of similar size
