Finance Helpdesk Coordinator

About Wells Fargo India & Philippines
Wells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.
About this role:
Wells Fargo is seeking a Finance & Accounting Coordinator (Helpdesk Coordinator) to be part of our Finance & Controllers team. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:

• Support less experienced staff to drive overall effectiveness of team in preparing data and assisting in research on product line, operational, and strategic planning
• Provide feedback and present ideas for improving or implementing processes and tools
• Perform complex operational tasks, assist with research of financial, operating and economic data analyses testing, resolution of problems
• Apply understanding of risk management requirements and compliance for finance area
• Provide interpretation of procedures to less experienced staff
• Escalate non-routine questions to more experienced management
• Interact with Finance team, functional area and business partners on a wide range of information

Required Qualifications:

• 2+ years of Finance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Candidate must be a graduate of a bachelor's degree or higher
• Candidate must have 2+ years of relevant experience and must be knowledgeable in accounting for capital markets operations (trade settlement standards, custody operations, portfolio management strategies) and understands computer/system jargons and processes
• Excellent problem solving, analytical and technical skills with ability to apply critical judgment and come up with effective decisions
• Strong verbal and written communication skills and proficiency for detailed documentation with ability to validate work
• High proficiency with Microsoft Excel and ability to maximize use of formulas and functions to streamline reporting needs
• Ability to adapt to a fast-paced environment and perform under pressure with a high motivation and able to meet stringent deadlines with strong sense of urgency and results and detail orientation
• Ability to plan, prioritize and execute a body of work with minimal supervision
• Exceptional research and exception handling skills
• Flexibility to work in night shifts, or weekends/holidays if deemed necessary by the business
• Possess an impeccable reputation for integrity, accuracy, consistency and business acumen.

Job Expectations:

• Responsible for monitoring the completion and resolving any issues that occur within the processing of batched jobs under Portfolio STP in both SIMCORP applications
• Responsible for validation of static data maintenance in SIMCORP and checking of the completion of control reports
• Perform General Cost (GenCost) transactions validation daily to ensure that all transactions have appropriate documentation and approvals archived
• Perform ongoing and ad hoc user testing of SimCorp and products (in test environments) to ensure systems and products are valid and operate without issues after implementation
• Send status update as often as required, via SharePoint announcements
• Responsible for the regular confirmation of system activity cycles
• Responsible for tickets monitoring and maintenance of ALM ticket cycles - ticket creation via email requests; maintenance via mailbox monitoring, troubleshooting, issue analysis, coordinate for corrective actions; closure upon completion. Reviews QC Tickets for daily and weekly production verification and request approval from the onsite leaders
• Generate daily and monthly reports for various SOA teams
• Responsible for overnight reports monitoring which includes troubleshooting error scripts, run-date setups for monthly reports, product authorization, quarterly audits, and ad hoc tasks
• Performs business analysis to help define solution options and recommendations for resolution of problem tickets and project subject matter, including pros/cons and rationale for recommendations
• Participates in information exchange with business, project manager and IT to identify, gather, and document both high-level and detailed business requirements.

• Responsible for monitoring the completion and resolving any issues that occur within the processing of batched jobs under Portfolio STP in both SIMCORP applications.• Responsible for validation of static data maintenance in SIMCORP and checking of the completion of control reports.• Perform General Cost (GenCost) transactions validation daily to ensure that all transactions have appropriate documentation and approvals archived.• Perform ongoing and ad hoc user testing of SimCorp and products (in test environments) to ensure systems and products are valid and operate without issues after implementation.• Send status update as often as required, via SharePoint announcements.• Responsible for the regular confirmation of system activity cycles.• Responsible for tickets monitoring and maintenance of ALM ticket cycles - ticket creation via email requests; closure upon completion. Reviews QC Tickets for daily and weekly production verification and request approval from the onsite leaders.• Generate daily and monthly reports for various SOA teams.• Responsible for overnight reports monitoring which includes troubleshooting error scripts, run-date setups for monthly reports, product authorization, quarterly audits, and ad hoc tasks.• Performs business analysis to help define solution options and recommendations for resolution of problem tickets and project subject matter, including pros/cons and rationale for recommendations.• Participates in information exchange with business, project manager and IT to identify, gather, and document both high-level and detailed business requirements.
Posting End Date:
9 Feb 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.