Operational Performance and Transformation Business Partner – Administrative Services
People are at the heart of our success. Our culture fosters collaboration, transparency, and accountability to create value and achieve sustainable results. Being part of the team means working in an environment where everyone’s impact truly matters.
At Agropur, every role contributes directly to key business outcomes. Success is measured by impact and value creation—not by the number of activities completed.
Reporting to the Director, Administrative Services, the Operational Performance and Transformation Business Partner – Administrative Services, plays a key role in providing analytical, operational, and decision-support expertise to the Administrative Services teams.
Acting as an internal business partner, the incumbent supports decision-making through rigorous analysis, monitors operational performance, and actively contributes to the continuous improvement of processes, tools, and ways of working.
An Environment That Allows You to Focus on What Truly Matters.
- Recognition of years of service for vacation entitlement calculations;
- Flexible remote work arrangements;
- Flexible group insurance plan, including telemedicine services;
- Employee Assistance Program (EAP);
- Opportunities to invest in yourself (career development, etc.);
- Annual bonus;
- Pension plan with company contributions;
- Salary Grade 005: $84,600 to $105,800 (Base salary will be determined based on education, experience, training, and competencies related to the position.)
Your Role in Delivering Results
- Act as a trusted advisor to process owners to improve operational efficiency, simplify ways of working, and eliminate organizational pain points.
- Analyze processes and performance indicators to identify improvement opportunities, inefficiencies, and optimization levers.
- Facilitate problem-solving workshops and engage teams around identified improvement opportunities.
- Lead or support transformation, automation, and standardization initiatives aimed at enhancing Administrative Services performance.
- Actively contribute to the transformation of Administrative Services by promoting automation, standardization, and harmonization of processes and tools, with a focus on operational efficiency and excellence.
- Analyze processes and performance indicators to identify improvement opportunities, inefficiencies, and optimization levers.
- Play an active leadership role in continuous improvement by challenging the status quo, identifying optimization opportunities, and driving the implementation of innovative and sustainable solutions.
- Develop, structure, and enhance dashboards, key performance indicators (KPIs), and analytical tools to monitor performance, identify improvement opportunities, and support proactive management.
- Influence and support teams and managers in evolving ways of working, prioritizing high-value initiatives, and adopting best practices while fostering a culture of accountability and performance.
- Monitor internal and external best practices, challenge existing methods, and recommend structural improvements to enhance quality, compliance, and operational effectiveness.
What We Are Looking For to Deliver These Results
- Bachelor’s degree in Business Administration, Operations Management, Engineering, Continuous Improvement, Finance, or a related field.
- An equivalent combination of education and/or experience may be considered. A minimum of ten (10) years of relevant experience is required.
- Relevant experience with business intelligence (BI) or data analytics tools is required.
- Full professional proficiency in both French and English, written and spoken, is required.
- Certification or experience in continuous improvement, process optimization, change management, or data analytics is considered an asset.
- Strong analytical skills and solid knowledge of SAP ERP systems.
- Proficiency with Microsoft Office applications.
- Lean Six Sigma, CBAP, PMP, or other relevant certifications are considered assets.
- Ability to challenge the status quo.
- Ability to translate data into actionable insights.
- Strong influencing skills without direct authority.
- Experience in process optimization and simplification.
- Strong results orientation and continuous improvement mindset.
- Ability to engage stakeholders in a change-management environment.
A Role for Those Who Want to Make a Real Impact
Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position.
In this text, the use of the masculine gender to designate persons is intended only to lighten the text.
Skills Required
- Bachelor's degree in Administration, Accounting, Finance, or related field
- Minimum of ten (10) years of relevant experience
- Experience with Business Intelligence (BI) or data analytics tools
- Full proficiency in French and English, both written and spoken
- Knowledge of the SAP integrated system
- Proficiency with Microsoft Office applications
What We Do
Agropur is a leading North American dairy cooperative that processes milk into a wide range of products, including cheese, butter, and cream, for the retail, food service, and industrial sectors.
