Join a dynamic, digital environment supporting our growing Payments business. Payments Operations delivers secure, accurate, high-quality payment solutions to clients operating globally across over 120 currencies and over $11T payments processed daily on average. It’s an exciting time to be in payments, with continuous innovation in products and technology—and you’ll help leaders run the business with discipline, clarity, and a strong governance mindset.
As a Finance & Business Management (F&BM) Associate Business Manager in Payments Operations, you will support the Head of Payments Operations and business leaders as a trusted advisor. You’ll own key aspects of business governance, communications, strategy, and day-to-day business hygiene—preparing leadership forums, consolidating content for business reviews, and championing controls and operational efficiency. This is a highly visible role that requires outstanding communication skills, project management discipline, a strategic mindset, and a process-oriented approach.
Job Responsibilities
- Oversee and support business governance for the Head of Payments Operations, including leadership and extended leadership meetings, business management meetings, and Monthly Business Reviews (MBRs)
- Drive preparation and content creation for leadership offsites and global town halls in partnership with leadership, corporate communications, and business owners
- Own and maintain key organizational documents, such as organization Fact Packs and MD Induction Packs used to support Payments Operations leaders
- Partner with business leads to consolidate content for Monthly Business Reviews shared with the Co-Heads of Payments
- Provide governance on business strategy across a cross-functional global team, including quarterly automation-benefit reviews, business-lead support, and dashboard development and maintenance
- Drive controls and operational efficiency best practices, championing adoption of applications, technology, and AI/ML solutions across the organization
- Manage content consolidation and messaging to the organization and key stakeholders through channels such as a monthly newsletter, intranet site, and Teams channels
- Support business hygiene activities, including asset decommissioning, system access management, organization-wide tool implementation, and headcount reporting
Required Qualifications, Capabilities, and Skills
- Experience in Business Management, Operations, Project Management, and/or Business Strategy
- Strong multitasking, organizational skills, and attention to detail, with ability to deliver time-sensitive tasks in a high-pressure environment
- Strong technical, analytical, and problem-solving skills, including proficiency in Excel and PowerPoint
- Excellent written and oral communication skills, with ability to leverage data to influence decisions
- Ability to build and maintain partnerships with internal teams across disciplines in a matrixed environment
- Ability to lead project work with a governance and control mindset
- Proven ability to adapt and learn quickly in a fast-paced environment while challenging and improving the status quo
Preferred Qualifications, Capabilities, and Skills
- Familiarity with collaboration and communication tools (e.g., Symphony, Microsoft Teams)
- Experience with knowledge-management and documentation platforms (e.g., SharePoint, Confluence, Microsoft Teams)
- Experience with data visualization and reporting tools (e.g., Power BI, Tableau)
- Experience with data preparation and query tools (e.g., Alteryx, SQL, Python)
- Understanding of Payments Industry and processes
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Experience in business management, operations, project management, and/or business strategy
- Strong multitasking, organizational skills, and attention to detail
- Ability to deliver time-sensitive tasks in a high-pressure environment
- Strong technical, analytical, and problem-solving skills
- Proficiency in Excel and PowerPoint
- Excellent written and oral communication skills
- Ability to leverage data to influence decisions
- Ability to build and maintain partnerships across disciplines in a matrixed environment
- Ability to lead project work with a governance and control mindset
- Ability to adapt and learn quickly in a fast-paced environment
- Ability to challenge and improve the status quo
- Familiarity with collaboration and communication tools such as Symphony and Microsoft Teams
- Experience with knowledge-management and documentation platforms such as SharePoint and Confluence
- Experience with data visualization and reporting tools such as Power BI and Tableau
- Experience with data preparation and query tools such as Alteryx, SQL, and Python
- Understanding of the payments industry and processes
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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