KEY RESPONSIBILITIES
1. Cash Application & Bank Reconciliation
• Process incoming customer payments and accurately apply cash receipts to outstanding invoices using Rillet.
• Perform routine bank reconciliations and investigate discrepancies.
• Monitor unapplied payments, outstanding transactions, and reconciliation exceptions.
• Maintain accurate financial records and support timely month-end close activities.
• Coordinate with the finance team to resolve payment discrepancies.
2. Accounts Payable & Vendor Payments
• Process vendor invoices and payables through Ramp.
• Verify invoice information, coding, supporting documentation, and required approvals.
• Maintain accurate vendor records and payment documentation.
• Monitor outstanding payables and upcoming payment deadlines.
• Identify and escalate duplicate invoices, discrepancies, or payment issues.
• Support payment processing in accordance with established approval procedures.
3. Travel, Expense & Reimbursement Management
• Review employee travel and entertainment (T&E) expense submissions through Ramp.
• Verify receipts, expense classifications, and compliance with company policies.
• Process employee reimbursements following established approval workflows.
• Follow up with employees regarding missing documentation or discrepancies.
• Maintain accurate expense records and assist with expense reporting.
4. Customer Billing & Accounts Receivable Support
• Monitor the shared customer billing email inbox.
• Respond professionally and promptly to routine customer billing inquiries.
• Assist customers with invoice copies, payment confirmations, billing explanations, and account-related
questions.
• Research and resolve basic billing discrepancies.
• Escalate complex billing issues to the appropriate U.S. finance team member.
• Maintain organized documentation of customer billing communications.
5. Customer Contract Setup & Billing Administration
• Set up new small and medium-sized business (SMB) customer contracts in Rillet.
• Accurately enter customer information, contract details, billing terms, and other required information.
• Verify that billing configurations align with approved customer agreements.
• Coordinate with relevant internal teams to resolve missing or inconsistent information.
• Maintain accurate customer billing records and support ongoing contract updates.
6. Finance Operations & Process Improvement
• Support recurring accounting tasks and month-end close activities as assigned.
• Maintain clear documentation of standard operating procedures.
• Identify opportunities to improve transaction accuracy, workflow efficiency, and customer responsiveness.
• Collaborate with the U.S. finance team to ensure timely completion of assigned deliverables.
• Handle confidential financial and customer information with discretion.
Requirements
Required Qualifications
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• 3–5 years of relevant experience in accounting operations, accounts payable, accounts receivable, billing, or a
similar finance role.
• Practical experience with bank reconciliation, cash application, and invoice processing.
• Understanding of basic accounting principles and financial controls.
• Experience working with cloud-based accounting, ERP, or expense management platforms.
• Strong Microsoft Excel or Google Sheets proficiency.
• Excellent written and verbal English communication skills.
• Strong attention to detail, organization, and problem-solving ability.
• Ability to work independently, manage competing priorities, and meet deadlines.
• Comfortable communicating directly with U.S.-based employees and customers.
Key Competencies
• Accuracy: Maintains reliable financial data and minimizes processing errors.
• Ownership: Independently manages recurring accounting responsibilities.
• Communication: Communicates clearly and professionally with customers and internal stakeholders.
• Organization: Balances multiple workflows while meeting established deadlines.
• Problem-Solving: Identifies discrepancies and works proactively toward resolution.
• Adaptability: Learns new systems and processes quickly.
PREFERRED QUALIFICATIONS
• Hands-on experience with Rillet.
• Hands-on experience with Ramp.
• Previous experience supporting a U.S.-based finance or accounting team.
• Experience in a SaaS, technology, or subscription-based business.
• Familiarity with recurring billing, customer contracts, and accounts receivable processes.
• Experience handling shared billing inboxes and responding to customer inquiries.
• Familiarity with month-end close procedures.
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
- Weekly engagement activities with prizes that are up to 3,000 PHP
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Skills Required
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- 3-5 years of relevant experience in accounting operations, accounts payable, accounts receivable, billing, or a similar finance role.
- Practical experience with bank reconciliation, cash application, and invoice processing.
- Understanding of basic accounting principles and financial controls.
- Experience working with cloud-based accounting, ERP, or expense management platforms.
- Strong Microsoft Excel or Google Sheets proficiency.
- Excellent written and verbal English communication skills.
- Strong attention to detail, organization, and problem-solving ability.
- Ability to work independently, manage competing priorities, and meet deadlines.
- Comfortable communicating directly with U.S.-based employees and customers.
- Hands-on experience with Rillet.
- Hands-on experience with Ramp.
- Previous experience supporting a U.S.-based finance or accounting team.
- Experience in a SaaS, technology, or subscription-based business.
- Familiarity with recurring billing, customer contracts, and accounts receivable processes.
- Experience handling shared billing inboxes and responding to customer inquiries.
- Familiarity with month-end close procedures.
What We Do
iSupport Worldwide is a US-owned business process outsourcing and offshoring provider serving fast-growing and small-to-midsize businesses. It builds dedicated offshore teams and supplies staffing, facilities, and managed operations, while handling administrative work so clients can focus on core growth. Its support spans back-office and customer service, accounting and finance, human resources, IT, software and application development, digital marketing, sales, and other functions, tailored to clients across industries, verticals, and languages.
