Finance Assistant

Together we are Trusted to Serve Scotland.

An exciting opportunity has arisen to become part of our Income Accounting team as a Finance Assistant in a full-time, permanent role. We’re looking for someone with a strong financial background and excellent customer service experience, who brings an enquiring and open mindset with a real desire to make improvements.

The role

In this varied role, you’ll be at the heart of our customer interactions, managing the helpline and team mailbox, preparing and issuing invoices to meet tight monthly deadlines, and investigating customer disputes in collaboration with colleagues across Scottish Water.

What you'll do

You’ll handle billing reconciliations, monthly journals and accruals, and respond promptly to customer queries by phone or email. You’ll also support debt and cash management processes, assist with payments and provide information to recovery agents, while helping to review and streamline processes to ensure compliance with Scottish Water policies and controls. General administrative duties, including managing daily mail and logging cheques, will also form part of your responsibilities.

What you'll bring

We’re looking for someone with comprehensive customer service experience, strong communication skills, and the ability to solve problems and identify opportunities for improvement. You’ll be a team player who works well with others, plans and prioritises effectively, and remains flexible when priorities change. Numeracy and organisational skills are essential, along with attention to detail and proficiency in Microsoft Excel and standard IT packages. A willingness to learn new systems and challenge the status quo to find better ways of working is key.

Ideally, you’ll be confident, personable and capable of managing customer situations with empathy and professionalism. Excellent organisational and customer service skills are a must, and knowledge of Scottish Water processes and systems would be an advantage.

This role is based in our Inverness office, although other locations across Scotland may be considered.

Looking out for you  

While the work we do is important, we know it’s not the only thing that matters. That’s why we make sure you have everything you need to find a good work-life balance.  

This role includes standby responsibilities. But you’ll get plenty of time to recharge with 38 days of holiday every year (including public holidays). And you can even buy five more if you need a little extra time. You can also take paid time off to volunteer in your community. 

When it comes to major life events we have family-friendly policies around adoption, maternity, and parental leave. And for the everyday? We embrace flexible working.   

For your future, there’s our pension (the ‘know-what-you’ll-get-when-you-retire’ kind), as well as life assurance.   

As for some nice extras? You can expect an annual company bonus. Not to mention access to SW Splash – handy rewards that can save you money on holidays, bills, and shopping. 

 The not-so-small print   

This role will be a Grade 3. If you’re new to Scottish Water, you’ll join us on a starting salary of £28,830 . Performance-driven pay progression would then allow you to move through the range to a maximum of £32,850 .

We operate Balanced Hybrid working at Scottish Water and we encourage people to work half their time in a Scottish Water location.

If you’re interested in this role – or know someone else who might be - we’ll be accepting applications until the 2nd of December 2025 at midnight.

Job offers at Scottish Water are conditional, and will be confirmed on completion of our pre-employment screening, e.g. referencing, criminal record checks, license checks, etc. These checks are conducted on our behalf by a third party. Don’t worry - we’ll ask your permission before starting these checks.

A few final things worth knowing…

Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!

Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.

As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.

Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.

Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted. 

We’re here to help. Ask us anything at [email protected]