What You'll Do:
Strategic Advisory: Provide expert guidance on system configurations and bespoke workflows to ensure the platform is architecturally aligned with the firm’s organizational structure.
Operational Troubleshooting & Enablement: Resolve complex technical issues while fostering a culture of self-sufficiency through comprehensive training, documentation, and scalable self-service resources.
Platform Optimization & Adoption: Drive organization-wide engagement by spearheading feature rollouts and identifying high-impact process improvements that maximize platform ROI.
Product Evangelism & Continuous Education: Maintain deep subject matter expertise on the Filevine product roadmap (LEX, milestones, and iterative updates) to ensure the firm remains at the forefront of platform capabilities.
Lifecycle Management: Oversee the technical components of personnel transitions, ensuring seamless onboarding and offboarding workflows to maintain data integrity and user productivity.
Business Process Auditing: Systematically evaluate existing workflows to identify inefficiencies and realign digital tools with the firm's broader operational objectives.
What You'll Need:
Technical Expertise: Hands-on administration of Filevine or comparable legal technology platforms.
Domain Knowledge: Deep understanding of legal workflows, regulatory compliance, and high-level client service standards.
System Integration: Proficiency in managing SaaS ecosystems, including system integrations and end-to-end process automation.
Collaborative Leadership: Strong project management skills with a proven ability to lead cross-functional initiatives.
Bilingual Requirement: Must be fully proficient in both English and Spanish.
Educational Impact: Outstanding communication abilities tailored for user training, technical support, and organizational change management.
Technological Advocacy: A passion for solving complex problems, driving platform adoption, and empowering legal teams through technology.
Industry Background: Previous experience in a law firm, legal department, or paralegal role is strongly preferred.
Skills Required
- Hands-on experience with Filevine or similar legal technology platforms
- Strong understanding of legal workflows, compliance, and client service standards
- Proficiency with SaaS tools, system integrations, and process automation
- Excellent project management and cross-functional collaboration skills
- Outstanding communication abilities for training, support, and change management
- Passion for solving problems, driving adoption, and empowering teams with technology
- Previous experience in a law firm, legal department, or paralegal role
Filevine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Filevine and has not been reviewed or approved by Filevine.
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Healthcare Strength — Health coverage is described as covering the major bases (medical, dental, vision) and is often framed as decent quality. In some cases, premiums and copays are portrayed as relatively favorable, suggesting tangible value from the plans.
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Parental & Family Support — Paid parental leave is positioned as a standard, clearly offered benefit. The presence of parental leave alongside disability coverage signals baseline family-support provisions typical of growth-stage tech employers.
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Fair & Transparent Compensation — Compensation is sometimes framed as fair or reasonable relative to role expectations, with technical roles in particular appearing closer to market-aligned ranges. This creates pockets where pay is perceived as competitive even if not consistently top-of-market across the company.
Filevine Insights
What We Do
Filevine is case management software built for and inspired by real attorneys. As a fully-featured suite of tools, it comes ready to manage every part of a moving case. Assign tasks, upload files or images, monitor staff productivity, and communicate with your client directly from within their case file. Our software is built on the truth that every law firm functions differently. That’s why Filevine is so customizable. Build new case-type templates, design automatic workflows, and receive customized reports on a schedule that fits your needs. Accessing your information is never a problem, because Filevine is hosted on The Cloud. To ensure security, your law firm’s data is protected through state-of-the-art encryption on redundant servers. All you need to get started is an internet connection and your favorite web browser. Learn more at filevine.com.
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