File Processing Admin (Full-Time) – Power Dry | Columbus, OH
For over 37 years, Power Dry has been the trusted leader in water damage restoration throughout the Kansas City metro area. Our team is committed to delivering fast, reliable, and high-quality service to residential and commercial customers experiencing water emergencies. We transform disruption into peace of mind—and we do it with integrity, speed, and precision.
We are seeking a File Processing Admin to join our administrative operations in Columbus, Ohio. This is a critical position that ensures the accuracy and professionalism of our billing processes, supports internal teams, and facilitates timely claim resolution with insurance partners.
Position Overview
As a File Processing Admin, you will manage insurance estimate creation, document control, file processing, and general administrative support. You will work cross-functionally with technicians, project managers, and external stakeholders to ensure all documentation and billing aligns with industry standards and insurance guidelines.
This position is a full-time entry level position with flexible hours Monday through Friday and the potential for hybrid remote work after successful completion of training.
Key Responsibilities
Insurance Estimating & Billing
- Prepare detailed and accurate job estimates using Xactimate software in accordance with insurance industry standards
- Collaborate with project managers and field technicians to gather scope-specific details
- Ensure estimates are submitted timely and follow up on pending approvals or revisions
- Support claim negotiations with insurance adjusters as needed
Administrative File Management
- Create, organize, and maintain digital job files from intake to closeout
- Ensure all customer documentation, contracts, and photos are uploaded and accurately recorded
- Track job progress and follow up on outstanding paperwork or data
- Maintain internal databases and logs with up-to-date status and billing notes
Customer & Vendor Coordination
- Respond professionally to incoming calls and emails, collecting detailed customer information
- Communicate with insurance companies and third-party administrators (TPAs) regarding estimate status and documentation
- Assist customers with billing-related questions and ensure a positive service experience
General Office Support
- Perform administrative tasks including data entry, document formatting, reporting, and cross-team support
- Assist in refining internal billing workflows and administrative systems to improve efficiency
- Provide backup support to other office roles as needed during peak demand
Qualifications
Required
- Xactimate experience is preferred but not required (willing to train)
- High attention to detail with strong organizational and analytical skills
- Proficient with Microsoft Excel, document management, and basic office software
- Strong written and verbal communication skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Self-starter with the ability to work independently and meet deadlines
Preferred
- Previous administrative experience in the insurance or emergency restoration industry
- Familiarity with CRM systems or job-tracking platforms (e.g., DASH, Job-Dox, etc.)
- Working knowledge of insurance claim processes and documentation standards
Compensation & Benefits
- Starting Pay: $18.00/hour + performance-based bonus potential
- Health Insurance: Company-paid (Employee) insurance with buy up options available.
- Life Insurance: 100% company-paid coverage
- 401(k): Employer matching available
- Paid Time Off: 10 PTO days + 1 floating holiday annually
- Professional Growth: Advancement opportunities in a fast-growing company
- Work Environment: Beautiful, modern office with positive and supportive culture
- Remote Flexibility: Hybrid work option available after training and trial period
Additional Requirements
- Successful completion of background check and drug screening
- Full-time availability: Monday–Friday, 40 hours/week
- Must be authorized to work in the United States
About Power Dry
Power Dry is locally owned and operated in Lenexa, Kansas. We are a trusted name in the Kansas City and Ohio region for water damage mitigation and restoration. Our mission is to serve our community with urgency, empathy, and excellence. If you’re looking for a company where your skills are valued, your growth is supported, and your work truly matters—join us.
Learn more: www.powerdrykc.com
Skills Required
- High attention to detail with strong organizational and analytical skills
- Proficient with Microsoft Excel, document management, and basic office software
- Strong written and verbal communication skills
- Ability to prioritize multiple tasks in a fast-paced environment
- Self-starter with the ability to work independently and meet deadlines
- Successful completion of background check and drug screening
- Full-time availability: Monday-Friday, 40 hours/week
- Must be authorized to work in the United States
- Xactimate experience (preferred, willing to train)
- Previous administrative experience in the insurance or emergency restoration industry
- Familiarity with CRM systems or job-tracking platforms (e.g., DASH, Job-Dox)
- Working knowledge of insurance claim processes and documentation standards
What We Do
HighGround brands help customers who have suffered water or fire damage by providing 24/7/365 drying and clean up services coupled with reconstruction contracting, all while engaging with the customer’s insurance company to ensure seamless claims processing. The company has developed long-lasting relationships with plumbers and other commercial partners through enhanced partnership activities, such as hosted education and training, reporting and analytics, and competitive incentive compensation. This comprehensive approach allows HighGround to stay top of mind with these key referral relationships.
