The Role
The Gate Supervisor manages volunteer operations on match days, ensuring security compliance, overseeing crowd flow, and communicating effectively with stakeholders while providing feedback to coordinators.
Summary Generated by Built In
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
This role is designated as match day-only and includes participation in a select number of required training sessions scheduled ahead of the tournament. Reporting organizationally to the Fan Operations Venue Lead, the Gate Supervisor will be a key member of the FIFA26 Fan Operations team, and work in close collaboration with other key individuals responsible for delivering a seamless fan experience from the Last Mile to the Stadium.
The main responsibilities and oversights of the Gate Supervisor for the FIFA World Cup 26™ include:
- Responsible for the match day management of assigned Fan Operations Volunteers including being the first point of contact for questions, coordinating deployments and breaks, ensuring their welfare as well as collecting and providing feedback
- Provide regular reports and updates to Fan Operations Coordinator regarding the performance and status of the gate operations and volunteers
- Observe any crowd flow issues and raise accordingly. Communicate necessary action to volunteers.
- Monitor gate operations to ensure adherence to security and access control procedures and raise concerns accordingly to Fan Operations Venue Lead
- Collaborate with security, operations and management teams to improve processes
- Ensure compliance with company policies, safety regulations, and legal requirements
- Communicate effectively with customers, vendors, and other stakeholders to resolve any issues and maintain positive relationships
- Provide clear information and wayfinding to fans entering the stadium and assist with issue resolution
YOUR PROFILE
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Education & Qualifications
Education & Qualifications
- Bachelor’s degree
- Must be available for all matches at the venue
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Familiarity with security regulations and best practices
- Ability to make sound decisions under pressure and handle challenging situations with tact and professionalism
Work Experience
- 2+ years of experience in a supervisory role within a gate services or related department
- Proven track record of effectively leading and managing teams, experience managing volunteers is an asset
- Experience working and collaborating with large teams
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools.
Additionally, FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.
About
We are FIFA, the global governing body for football.Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more than 5 billion viewers and the last FIFA Women's World Cup in Australia and New Zealand in 2023 was the greatest-ever FIFA Women's World Cup that inspired millions of girls and women around the globe. The opportunities for growth are exciting.We are a modern organisation with over 800 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have offices in Miami, Paris and Rabat, plus eleven regional offices from New Zealand to India, South Africa, Panama and Paraguay.
Skills Required
- Bachelor's degree
- 2+ years of experience in a supervisory role
- Excellent communication and interpersonal skills
- Familiarity with security regulations
- Fluent in English
- Proficient in MS Office and planning software
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The Company
What We Do
FIFA (Fédération Internationale de Football Association) is the international governing body for association football, futsal, and beach soccer. It is responsible for organizing major international tournaments, such as the World Cup, and works to grow the game globally, promote inclusivity, and advocate for integrity and fair play. Headquartered in Zurich, Switzerland, it oversees 211 national associations and invests in football development worldwide to ensure the sport remains accessible and beneficial to all.
