Fieldwork Coordinator (Resource Manager) in France (Freelance contracted, flexible)
Bare International is a US-based, global customer experience consulting firm with 39 years of experience. The company set the industry standard as the largest independent provider of customer experience research. Bare International has global coverage with 13 Offices around the world. Our vision is to "inspire excellence" by delivering actionable insights to our clients that strategically impact the improvement of their customer experience.
We’re looking for an enthusiastic Fieldwork Coordinator for the French Market, who preferably lives in France!
It is a freelance contracted relationship with us, where you can work fully flexibly, and get paid based on number of scheduled & completed shops. So both in location and work schedule you are independent, we provide the assignments, and follow-up with results progress monthly, and pay based on completions.
What is this role about?
This position is all about finding and matching the right people to the right projects, at the right time and ensuring the completion of shop visits.
The role also includes the active recruiting of new evaluators
to sign up for our actual and upcoming projects.
Occasionally it includes own mystery shop visits as well, to have hands-on experience on all projects.
How does it happen?
- Supporting the scheduling of mystery shopping visits according to project guidelines and deadlines with 100% timely completion.
- Participating in project briefings and understanding specific evaluator requirements.
- Applying relevant scheduling methods (manual assignments, self-assignments) and related processes.
- Understanding and using different follow-up methods and adhering to related processes such as cancelling assignments and updating due dates.
- Monitoring completion rates and reporting potential scheduling issues proactively.
- Assisting in ensuring full project completion in line with client expectations and allocated budgets.
- Working in line with provided budget limitations to ensure profitability, requesting for approval in case of bonus is needed.
- Scheduling the best evaluators for the mystery shop visits for various projects in France
- Following-up to ensure the completion of visits and reports
- Performing mystery shop visits yourself (willing to travel within France - owning a car, travel expenses will be reimbursed)
This role is for You, if…
- You speak English and French fluently
- You have excellent communication skills and able to explain tasks in an inspiring way
- You are patient, proactive and you enjoy managing and organizing in your own rhythm, and able to deliver results on deadline
- You have a bachelor’s degree or equivalent experience
- You would like to be part of a diverse and international network, with learning opportunities.
- You prefer working from home on your own schedule, and you are result oriented and responsible.
- The assignments come in quarterly / eventually monthly waves, there can be 'low' and 'peak' periods, which you can balance out with proactivity.
How can you apply?
- Click on the link, follow the steps and you’ll soon be contacted by us!
https://bare.bamboohr.com/careers/607
BARE International would like to store your CV in its Bamboo HR Hiring database for 2 years for the purpose to provide you opportunities in case of similar openings within the BARE Group. Your data is handled by HR professionals of BARE International and is kept on servers at North America. Details about the Data handling at BARE can be obtained at BARE’s Privacy Policy. For questions or requests to revoke this consent you can any time contact us on our Data Privacy Webform.
Skills Required
- Fluent in English and French
- Excellent communication skills
- Patient, proactive, organized and able to meet deadlines
- Bachelor's degree or equivalent experience
- Willingness to travel within France
- Own a car for travel (expenses reimbursed)
- Ability to follow scheduling processes and monitor completion rates
- Result-oriented and responsible, able to work remotely on own schedule
What We Do
35+ Years of Experience Supporting Businesses Like Yours BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing research for clients in more than 150 countries, completing more than 50,000 evaluations each month. WHY CHOOSE BARE? Your business challenges are unique. Our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday. Each solution we offer is customized to meet your needs, providing actionable feedback to help you make critical business decisions. We treat you the way you want to treat your own customers, providing a dedicated project team to give you the attention you deserve and an infrastructure spanning the globe to provide the resources you need to understand your customers’ experiences. + Customized Research Solutions + Immediate, Actionable Feedback + Dedicated Project Team + Family-Owned, Global Capabilities Mike Bare is the co-founder of the Mystery Shopping Providers Association (MSPA) http://www.mspa-global.org/en/ Visit our website for a free quote or more information at www.bareinternational.com
