Imagine getting paid to visit the stores of the world’s top premium brands…
Earning extra income for setting foot into a world of luxury…
Experiencing the sense, feel and excitement of high-end shopping… and getting rewarded!
This is what Albatross CX Operations team is in charge of: recruiting the persons who will be sent to some specific stores of our clients to evaluate the Customer Experience delivered and be rewarded for it.
The feedback collected will help Luxury & premium brands to get an overview of what is happening in their point of sales and highlight what needs to be improved.
We are currently looking for Fieldwork Coordinators who will assist the Operations team with a freelance based contract, who will recruit Evaluators and monitor the timely execution of the projects in France, Belgium, Luxembourg and Switzerland.
Your duties:
• To recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific projects (by emails/phone calls)
• To manage the timely assignment and execution of the missions as per company standards, specific mission/client requirements and project schedule/deadline;
• Coordinate with and report project status to the Operations team leader or Operations Manager
Requirements
You bring to this position attention and accuracy for details that you support by:
• Excellent communication skills in french and english as you will be the contact person of the evaluators
• Rigorous organization and ability to multi task
• Positive and outgoing personality
• A strong quality focus and client-centric mindset
The Operation Team members are based in different locations: you will not be asked to be physically present in one place, you can work from anywhere as long as you have a good internet connection.
What We Do
Founded in China in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
Previously, the business comprised three separate agencies:
Albatross CX: Albatross CX captures and analyzes experience feedback from teams and customers. It helps brands stand out by providing luxury customer experiences.
Wisely insights: Wisely Insights is a customer research agency that creates customized research for premium and luxury brands. It specializes in delivering insights that positively impact its clients’ businesses.
FACE2FACE: FACE2FACE specializes in luxury retail training, coaching, and consulting. It aims to maximize and empower front-line teams and help them master the art of selling luxury.
As the needs of our clients evolved, however, and the needs of our business developed, we recognized that this approach was not as effective as it once had been. We recognized something needed to change. And so CXG was born.
