Field Upgrade Engineer

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewMotorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.
Our Company has an outstanding track record of success and strives to build long term relationships with our customers. Customer satisfaction is given great emphasis and we strive to build a trusted advisor relationship with every customer.
The Upgrade Operations (UO) department specializes in performing software and hardware upgrades on live customer systems. The UO department focus is on minimizing the customer's downtime during software upgrades in order to optimize their upgrade experience during the moments that matter.
The customer upgrade team comprises Project Management, Implementation Engineering, Field Engineering, and Field Support personnel working together in a high performance culture, often with demanding cycle times and high customer expectations because we are working on mission critical communication systems.
Many of our systems are designed around the APCO Project 25 communications standard. With the growth of data services some of our customers' mobile wireless networks are being enhanced with LTE infrastructure for applications such as live mobile video transmission supplementing our traditional core voice and narrow-band data networks.
The Senior Field Engineer will take responsibility for and oversee all technical aspects of the assigned upgrade project until upgrade completion.
Job Description

Develops, designs, evaluates, and/or modifies systems consistent with customer and regulatory requirements. Develops system architecture, and ensures the integrity of the architecture/design. Systems Engineers handle the software configuration to make sure everything works given the various customer configurations.

Job Details:

• Customer presentations.

• Possible upgrade equipment staging.

• Update system documentation.

• Live system upgrades.

Specific Knowledge/Skills:

• Experience/knowledge in radio communication systems.

• Experience, good understanding, and working knowledge in IP networking, network design methodologies & troubleshooting (Ethernet, TCP/IP, L2/L3, MPLS)

• Certifications through CompTIA Network+, Juniper JNCIA-Junos, Nokia NRS1, CCNA or similar

• Experience directly working with end-user customers is desirable

• Excellent communications skills and the ability to present complex topics to nontechnical audiences.

• Self motivated and able to maintain focus in a pressured environment

• Astro P25 Experience

Preferred Experience:

• Previous knowledge and experience working with Juniper, Aviat, Cisco, Nokia/Alcatel, Xtreme, Ceragon

• Experience with switching and routing protocols (OSPF, ISIS, iBGP, eBGP, M-BGP, MPLS RSVP-TE, and LDP)

• Experience/knowledge in line of sight microwave propagation

• MCC7500 Consoles deployment

• Simulcast Prime Site Experience

• GTR8000 Experience

Up to 50% travel may be required for upgrade projects.

Basic Requirements

• 3+ years of experience in the technical or engineering field.
• Must be able to obtain background clearance as required by government customers.

Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].