At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need. At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company’s highest volume roles.
The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance – Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor. Field Training Coordinator will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches. FTC’s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance.
The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes.
Role Responsibilities:
- Conduct virtual & live classroom training for select programs as needed – NCO,TTC and ASHP
- Manages trainees through the LearnRx training program to ensure completion within the expected timeline
- Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary
- Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary
- Schedule new hires in the SDS as defined within the training program's structure
- Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches
- Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation
- Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program
- Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program
- Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.
- Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary
- Leads monthly "State of the District" Meeting with RX DLs to provide training updates
- Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed
- Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary
Required Skills & Minimum Qualifications:
- 1+ years’ experience in a customer service, training delivery or relevant work experience
- Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire.
Preferred Qualifications:
- Training Certificate or Licenses
Education:
- Highschool diploma or equivalent required
PRIMARY DUTIES AND RESPONSIBILITIES:
Responsibilities
% Time*
Program Oversight and Management
60%
Program Logistics
25%
Stakeholder Management
10%
Delivery
5%
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$18.50 - $38.82This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/02/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
