Field Training Coordinator Region 6 – Bronx, NY

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY:
CVS Health is on a mission to transform healthcare. We are making it simpler to connect our patients, members, and customers to the services and solutions they need.  At the heart of this strategy lies the critical role our CVS Health Enterprise Learning, Development and Performance teams play to train our company’s highest volume roles.

The Field Training Coordinator is a critical team member within the CVS Health Enterprise, Learning, Development and Performance – Center of Excellence (ELD&P) within the Human Resources department and reports to the Field Training Supervisor.  Field Training Coordinator will manage colleagues through their LearnRx training program by coordinating activities with colleagues, managers, and coaches.  FTC’s build and manage relationships with key stakeholders, leveraging data to continually evaluate the learner experience to measure training effectiveness and colleague performance. 

The ideal candidate has a relentless passion to drive innovative, engaging and measurable training experiences that improves colleague sentiment and business outcomes. 
 
Role Responsibilities:

• Conduct virtual & live classroom training for select programs as needed – NCO,TTC and ASHP

• Manages trainees through the LearnRx training program to ensure completion within the expected timeline

• Monitor, assess and manage the engagement and overall execution progress to identify opportunities and provide mitigation plans as necessary

• Monitor and conduct key assessments during the training process, reviews results with the PM, and provides mitigation plans when necessary

• Schedule new hires in the SDS as defined within the training program's structure

• Identifies eligible colleagues at SDS locations, assigns and facilitates the required training for them to become coaches

• Assess Skill Development Store coaching environments and escalates gaps to field leaders for mitigation

• Monitor dashboard daily to identify and address opportunities that may impact the experience or execution of the program

• Monitors curriculum progress, partners with store team/district leader (DL) when needed for root cause analysis to ensure colleague graduation from the LRx program

• Build and manage relationships with Field RX Management, Pharmacy Managers, peers and Field Training Supervisors.

• Establish regular communication touchpoints with field leaders to provide update on trainee progress and propose mitigation plans when necessary

• Leads monthly "State of the District" Meeting with RX DLs to provide training updates

• Travel within their market weekly to complete training activities, manage the quality of each SDS, and develop coaches when needed

• Escalates all training concerns weekly to DL for follow-up, partnering with FTS/HRBP when necessary

Required Skills & Minimum Qualifications:

• 1+ years’ experience in a customer service, training delivery or relevant work experience

• Nationally Certified Technician (CPhT via PTCB or ExCPT) or commits to becoming nationally certified within 6 months of hire

 
Preferred Qualifications:
Training Certificate or Licenses
 
Education:
Highschool Diploma or equivalent required
 
 
PRIMARY DUTIES AND RESPONSIBILITIES:
Responsibilities % Time*

Program Oversight and Management - 60%

Program Logistics - 25%

Stakeholder Management - 10%

Delivery - 5%
 
 

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $38.82

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/14/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.