Field Technical Support (f/m/d)

Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. 

The Field Technical Support for Beckman Coulter Diagnostics is responsible of providing frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Apply critical thinking to resolve instrumentation performance issues, train our customers and verify the operational performance and data quality of systems. You'll be a key member to help drive customer satisfaction and retention.

This position is part of the Customer care located in Barcelona, Catalunya and will be remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the East Area and report to the Service supervisor responsible for Field Service. If you thrive in an amazing role and want to work to build a world-class service organization.

In this role, you will have the opportunity to:

• Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams.
• Be supported by a strong leadership team, involved in keys projects to deliver successful installations for our customers that meet their requirements and that of our company
• Complete troubleshooting, installation, validation, preventative maintenance, modifications and repairs on Beckman Coulter equipment.

The essential requirements of the job include:

• Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or validated equivalent experience.
• Ability to travel and provide support in assigned geography, as well as periodic travel to other areas and overnight travel.
• Fluent in English verbal and written (Use CEFR - Common European Framework of Reference for Languages)

It would be a plus if you also possess previous experience in:

• Demonstrated ability diagnosing and repairing mechanical, electromechanical, robotics, and/or electronic medical equipment, IT repair experience in laboratory, as a Field Service Engineer or Biomedical Engineer.
• Experience collaborating with internal team members and external customers.
• Self-motivated role, very well self-organized, have a high level of initiative and communicate effectively with a wide range of hierarchical levels.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

You may not check every requirement, or your experience may look a little different from what we outlined, but if you think you can bring value to Beckman Coulter, we encourage you to apply!

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.