Field Technical Specialist I

🌟🌟 Field Technical Specialist I
📍 Full-Time – Multiple Client Sites; Travel Required
💵 Compensation: $50,000–$60,000 base salary

At Imagine IT, we’re more than a hybrid, multi-state team—we’re a connected community that leads with people and purpose. We take pride in our culture, values, and how we show up for each other. From peer recognition programs and team celebrations to company-provided meals and birthday bucks, we believe work should be both meaningful and enjoyable.

We’re looking for a motivated and hands-on Field Technical Specialist I to join our growing team. In this entry-level field role, you’ll be the face of Imagine IT at client sites—troubleshooting, maintaining, and optimizing the technology that keeps their businesses running. You’ll work under the guidance of senior technical staff and gain real-world experience solving diverse IT challenges in dynamic environments.

🧠 What You’ll Do

• Provide on-site technical support and troubleshooting for client systems and equipment

• Diagnose and resolve hardware, software, and network issues efficiently

• Install, configure, and maintain IT equipment and systems

• Perform routine maintenance, updates, and repairs

• Train customers on proper system use and maintenance best practices

• Maintain detailed service call records and prepare technical reports

• Stay informed on emerging technologies and provide feedback to improve processes

• Ensure all work follows safety standards and company policies

• Travel regularly to client locations (sometimes on short notice) to deliver responsive service

• Collaborate closely with engineers, technical specialists, and sales teams to resolve complex issues

🎯 What You Bring

• 1–3 years of experience in IT support, customer service, or field service

• High school diploma or equivalent 
• CompTIA A+ certification or equivalent

• Strong troubleshooting and diagnostic skills for hardware, software, and networking

• Excellent communication and customer service skills

• Organized, dependable, and capable of working both independently and as part of a team

• Valid driver’s license, auto insurance, and reliable transportation for client site visits

• A proactive, problem-solving mindset and passion for technology

💰 Compensation & Benefits

Base Salary Range: $50,000–$60,000
This reflects our good-faith estimate of the base salary range for this position, based on market data and internal equity. Final compensation will depend on experience and qualifications.

Total Rewards Include:

• Medical, dental, and vision coverage

• HSA eligibility

• Company-paid life, accident, and identity theft protection

• 401k with company match

• 16 days Paid Time Off (PTO)

• Monthly internet + cell phone allowance

• Peer recognition & “Birthday Bucks” program

• Professional development and certification support

• Company-sponsored team events

🚀 Why Imagine IT?
As a Field Technical Specialist I, you’ll be more than a technician—you’ll be a trusted partner helping clients stay productive, connected, and secure. We value integrity, innovation, and growth, and we invest in your success from day one.

If you’re passionate about solving problems, love working with people, and want to kickstart your career in IT with a company that’s as real and honest as you are, we’d love to meet you.

Apply now and let’s grow—together.