JOB DESCRIPTION:
PURPOSE OF THE JOB
The incumbent is responsible for the promotion of Abbott CRM Product lines through professional and technical support to both medical and sales personnel. This position is additionally responsible for ensuring that all questions of a technical nature from the field or internal sources are answered in an expeditious manner and reported to the competent authorities within Abbott.
This position’s primary function is to attend implants, follow-ups and support any issues related to high voltage and low voltage stimulation devices
2 ROLES & RESPONSIBILITIES
• Provide technical support and assistance over the whole national territory to the sales force and physicians (implants and follow ups)
• Perform product presentations and training on products utilization to customers • Support physicians during the enrolment and follow up phase of clinical studies
• Provide support to Regional Sales Managers, FTE Coordinator and Clinical Department for any additional tasks and projects
• Be proactive in taking Abbott solution-oriented approach to customers
• Promptly communicate feedback/info on supported implants/procedures
• Perform booth duty when required
• Ensure all Abbott standing quality Procedures are followed
3. REPORTING
• Produce concise market and competitors report to Sales Force, FTE Coordinator and RSM
• Provide marketing with competitors devices information
4 EDUCATION & COMPETENCIES
• Degree in Engineering or equivalent
• Good Knowledge of English and Italian, both written and verbal
• Good knowledge of MS Office
• 1/2 years in similar activities (technical support)
• Interpersonal skills
• Teamwork
• Initiative
• Stress resistance
• Good communication
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Support Services
DIVISION:CRM Cardiac Rhythm Management
LOCATION:Italy > Milan : Viale Edison 110, Edison Park Centre
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Yes, 75 % of the Time
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Not Applicable
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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
