Job Description
Install, provide training, troubleshoot problems, and provide support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite at our customer locations. In addition the National Technical Representative acts as a liaison to the customer to provide software support and training, consultation to improve customer productivity and overall business operations using the MiTek software. Assistance shall include installation, system configuration, network interaction, feature usage, enhancement needs and system behavior.
Job Responsibilities & Requirements
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Travel nationally to customer sites to provide software training and provide support of complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite.
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This role would be concentrating on training and education of wall panel design using MiTek software.
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Researches unsolved open software cases and provides solutions to customers.
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Collaborate with Product Management and Software Development to ensure proper correction of defects and implementation of enhancements into the software.
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Collaborate directly with Technical Documentation Group to assist with development of training materials to be provided to customer.
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Maintain records of daily data communication transactions, problems, and remedial actions taken as well as installation activities using Salesforce.
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Collaborate with staff, users, and management to examine more critical issues with the MiTek software.
Skills & Abilities:
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Education: Associate's Degree (two year college or technical school) preferred.
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Experience: 4+ years related experience in wall panel design and production.
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Familiar with MiTek SAPPHIRE Structure software, and AutoCAD preferred.
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Knowledge and experience with Microsoft Windows Operating Systems and various networking environments required.
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Knowledge of Terminal Server/Citrix environments, SQL along with query and report writing preferred.
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Ability to interact at a high level of professionalism with others; including co-workers, vendors and customers.
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Attendance during regular work hours and overtime required.
MiTek Perks:
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Flexible Paid Time Off - take as much time off as you need!
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Medical, Dental and Vision Insurance begin on Day 1!
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Profit Sharing Plan and Annual Incentive Plan
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13 Paid Holidays
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401k Plan with Matching Contributions
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Paid Parental Leave and Paid Caregiver Leave
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A variety of Medical, Dental and Vision Plans to choose from
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Short-Term Disability Coverage, Long-Term Disability Coverage and Life Insurance
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Tuition Reimbursement
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Career advancement and training opportunities!
About MiTek
MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. In 1955, MiTek transformed residential construction with the invention of the Gang-Nail plate and a digital platform that provided an affordable and scalable way to manufacture wood trusses. Today, MiTek delivers software, services, engineered products, and automated solutions that enable the building industry to improve efficiencies by optimizing the balance between off-site and on-site. With nearly 5,600 team members worldwide, MiTek collaborates across the building industry to enable and accelerate transformational breakthroughs in design and construction to transform the way the industry designs, makes, and builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation.
MiTek is an E-Verify and Drug and Tobacco-Free Workplace.
We are an equal opportunity employer; and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ethnicity, physical or mental disability, sex (including pregnancy, sexual orientation, gender identity or expression, or transgender status), age (40 and over), genetic information (including family medical history), veteran status, or any other protected characteristic.
For accommodation to assist with completing this application, please contact Human Resources at +1 314-434-1200.
www.mii.com
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What We Do
MiTek is a construction technology leader on a mission to advance the adoption of offsite construction. MiTek exists to transform communities through more efficient and sustainable building methods. In 1955, MiTek changed residential construction with the invention of the Gang-Nail plate, providing an affordable and scalable way to manufacture wood trusses. Today, MiTek serves residential and commercial customers delivering software, services, engineered products, and automated solutions that optimize a more integrated Design-Make-Build™ approach to construction. By enabling upfront collaboration across the value chain, including architects, engineers, builders, component manufacturers, and more, we create a single source of truth that guides each design decision and unlocks the power of offsite construction.
With more than 6,000 team members worldwide, MiTek enables the delivery of exceptionally streamlined builds, offering higher quality, increased speed, less waste, and more value, and in turn, transforming how the world builds. As a Berkshire Hathaway (NYSE: BRK-A, NYSE: BRK-B) company since 2001, MiTek has a record of continuous growth and innovation
