Field Systems Engineer, Eastern USA

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

As a Senior Systems Engineer, Field Systems Engineering, you will work with both internal and external organizations to drive solutions for our customers. You’ll also perform technical oversight, including on-site customer engagements and support customer and internal architectural discussions and requirements.

You’ll play a key role in producing written proposals, network engineering designs/documentation as well as quoting solutions and actively consult with customers on best practices and how to incorporate Ciena’s technology into their networks.

You’ll serve as the Sales Engineer supporting Ciena’s customers, including serving as the customer-facing primary contact for advanced technical issues.

You’ll assist in the preparation of quotes, RFx’s responses and forecasts and collect and assist in the assessment of new product features as well as manage and track customer requests and help coordinate sales activities.

In addition to assisting with customer product and technology solution discussions and presentations, you’ll support the development of pricing strategies and incentives designed to win business.

The assisting with and tracking of product deliverables and communicating updates will be a key aspect of your role, as will leading the transition of customers from end-of-life products to other Ciena solutions.

The planning and support of product certification, acceptance testing and network introduction activities will also be a key component of your role.

Ideal candidate will be located in the Southeastern United States and have experience with MSO customers

The Must Haves:

· Bachelor’s degree in Engineering

· 3 to 5 years of Sales Engineering or equivalent experience

· Demonstrated experience working with engineering organizations to articulate technical concepts and designs suitable for end customers.

· Expertise designing High capacity OTN and DWDM networks including OTN and Photonic Control Planes.

· Knowledge of Layer 2/3 devices/protocols and how to position Ciena RSP devices into customer networks

· Demonstrable knowledge in coherent modems and how these impact (Capex/Opex) in real networks.

· Expertise positioning NMS systems as key element to enable automated networks.

· Experience in managing request for proposal (RFP) activities, trials and product acceptance and construction of product feature/price analysis spreadsheets.

· Ability to travel up to 50% of the time to customer sites, R&D locations and technical conferences for customer engagements, technical discussions, and presentations.

· Industry certifications would be a plus.

· Effective communicator (executive presence, synthesized messaging (+) strong written/verbal/visual/video/social skills).

The annual total target compensation pay range for this position is $144,000 - $230,000 USD.  This includes both base and incentive compensation.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.