ECS is seeking a Field Support Specialist to work in our Fairburn, GA office.
Installs, troubleshoots, and maintains products/equipment. Trains employees, Identifies, analyses, and repairs product failures. Develop procedures and processes to prevent potential equipment issues. Develop life cycle support documentation including maintenance and safety procedures based on engineering, vendor, and COTS information. Determines and recommends which products or services best fit the customers' needs. Familiar with a variety of field’s concepts, practices, and procedures. Relies on experience and judgement to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Preferred Qualifications- 4-6 + years of experience in the field or in a related area
- US citizen or Green Card Holder and must be able to obtain a Public Trust clearance.
- Must be willing to travel for training, site visits, and related business needs
- Be available for off-hours calls if necessary to support operations and resolve urgent issues
- Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians. Verify and validate documentation based on engineering and COTS documentation.
- Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems. Knowledge of Programmable Logic Control (PLC) systems
- Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers.
- Ability to interface and coordinate with internal and external customers to resolve equipment and system problems.
- Understanding of life-cycle support methodologies.
- Basic industrial control/systems knowledge or experience.
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
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What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
