Field Support Engineering Technical Specialist

Job description: The Ribbon Field Support Engineering Technical Specialist will provide engineering and technical support to Ribbon customers for the installation, management, and maintenance of Ribbon’s optical and data telecommunications products. Position will enact in-depth configuration and troubleshooting of Ribbon’s optical DWDM networks along with Layer-2, Layer-3, IP/MPLS networks utilizing industry-standard test equipment. Interface with Tier 3 support teams at Ribbon R&D centers when necessary to resolve hardware and software problems. Perform equipment and network management SW upgrades. Provide technical support for Ribbon Field Engineers.

Job Requirements: Position requires: Bachelor’s degree in Electronic Engineering, Telecommunications, or related field plus 5 years of experience in the job offered or in a related occupation in which the required experience was gained.

Must have experience in each of the following skills:

Experience in the configuration, operation, and testing of optical DWDM, Layer-2/3, and IP/MPLS networks. Experience and knowledge of high-speed 100/400G optical networking interfaces as well as IP data protocols (examples: BGP, OSPF, ISIS, Segment Routing). Experience with Network Management Systems (NMS). Experience with Unix and Linux operating systems. Knowledge of SNMP functionality and configuration including use of MIB browser applications.

To apply, please visit Ribboncommunications.com/careers, Job Tracking ID: REQ-2024-2261

Please Note:

'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'

US Citizens and all other parties authorized to work in the US are encouraged to apply.