Field Support Engineer

Location: Cheadle, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

As a Principal Field Services Engineer, you will be responsible for the supervision and conduct of deployment, setting to work and in service support of Sonar and or Electronic Warfare Systems deployed on Royal Navy and export customers Ships / Submarines.

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• Performance Related Bonus
• Half day every Friday, usually finishing around 13:00pm
• Hybrid Working
• Pension Scheme
• 28 days annual leave (Plus Bank Holidays) 
• Life Cover
• 24/7 Employee Assistance Program and access to mental wellbeing app
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts

What will you deliver?

• Support to both Royal Navy and Export Platforms in Defect Rectification:
  • Conduct and Supervise Front-line support including Fault diagnosis and testing as well as acceptance trials both in harbour and at sea.
  • Provide On-Call telephone support to our customers.
  • Write site visit reports.

• Support to both Royal Navy and Export Platforms Maintenance Periods / Refits:
  • Conduct Pre-Upkeep Maintenance Assessment (PUMA) inspections.
  • Conduct and Supervise scheduled maintenance activities
  • Advise the Service Delivery Manager of stores required for the refit.
  • Escalate engineering issues to the Field Services Manager or Service Delivery Manager as required.
  • Write post maintenance reports.

• Weekly reports to the Service Delivery Manager Field Services Manager or Service Delivery Manager as required
  • Activities undertaken.
  • Upcoming activities.
  • Successes, challenges, opportunities.
  • Identify any support required from the project or department.

• Compliance with all export control rules and regulations including International Traffic in Arms Regulations (ITAR).

• You will also perform additional ad-hoc duties that will arise from time to time that are consistent with the nature of this position.

Who are we looking for?

• Significant track record of performance in a relevant engineering discipline 
• Preferably experienced with Complex Systems (Electrical, Electronic, and Hydraulic) 
• Capable of taking the lead in resolving issues, problems, questions, and conflicts for the team 
• Strong interpersonal skills 
• Ability to communicate effectively at all levels, both verbally and in writing 
• Demonstrated high level of self-motivation 
• Ability to work effectively under pressure

The successful candidate will need full Security Clearance (SC) -For more information and guidance please visit the UKSV website*

#LI-DOM

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!