Field Support Engineer I

Job Summary:

The Field Support Engineer I is responsible for engineering, second-level technical support, technology integration services for all aspects of Field server, O/S, hardware, storage, and network and virtualization infrastructure.  Participates in team initiatives while simultaneously participating in multiple IT/Business project efforts.  Incumbent at this level has a knowledge of fundamental concepts, practices, and procedures. Works under limited supervision and/or on routine assignments, the problems of which can be resolved with defined guidelines and parameters.

Primary Job Responsibilities:

• Uses basic knowledge of technology and desktop operating systems to provide and implement developed solutions for division-specific needs. Plans, coordinates and schedules all aspects of IT for new community startups, moves and closures.

• Works with senior technical team members to optimize local infrastructure components to meet performance requirements. Participates in department-wide projects and the support turnover process. Interfaces with all levels of the division-based hierarchy and all IT functional groups. Must provide exceptional customer service and translate technical concepts for non-technical audiences.

• Participates in internal initiatives for the implementation, use, and improvement of processes, procedures, guidelines, and metrics for infrastructure systems.

• Manages ordering and disposal of assets including compliance with Legal Holds processes. Responds to escalated alerts and cases from the Technical Support Center (TSC) and Data Center Operations (DCO) teams to resolve simple to moderately complex issues. With guidance, performs site-based troubleshooting and diagnostics gathering as needed. Participates in on-call support.

• Provides basic technical training on IT-sponsored applications following a provided curriculum. Implements internal initiatives for the improvement of field-based processes. Serves as the primary integration point among centralized corporate infrastructure processes and field locations.                                

• Other duties as assigned.

Management Responsibilities:

• Not applicable

Scope:

• Decision Impact: Individual

• Department Responsibility: Single

• Budgetary Responsibility: No

• Direct Reports: No

• Indirect Reports: No

• Physical Requirements: Not applicable

Required Education/Experience:

• Bachelor's degree in Computer Information Systems or equivalent experience required

• Minimum of 3 years of experience in supporting Microsoft products and related technologies.

• Relevant certifications such as Microsoft Certified Professional (MCP) preferred

• Ability to travel up to 40% required

Required Licensing, Registration and/or Certifications:

• Not applicable

Required Skills/Knowledge

• Experience in developing client and/or supplier relationships is preferred

• Basic knowledge of troubleshooting server, wide area networking (WAN), local area networking (LAN) and virtual infrastructure preferred

• Exceptional analytical skills

• Good written and verbal communication skills

• Proficiency with MS Office / MS Office 365 tools including Word, PowerPoint, Excel, Outlook, OneNote, SharePoint

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.