Field Service Engineer
Due to the nature of the role, you must be an Australian Citizen and hold an active NV1 security clearance and willing to undergo an OSA (Organisational Suitability assessment)
Multiple positions available across: VIC, ACT, WA and QLD
Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.
Do work that matters
Protect Australia’s digital frontlines.
At Leidos Australia, we’re professionals who thrive on tackling complex challenges and delivering mission-critical outcomes for Defence, Intelligence, and Federal Government customers.
Your New Role And Responsibilities
We are looking for an End User Computing (EUC) experienced individual who is looking to kick-start their career. If you have experience in hardware, SOE, or networking and you’re looking for a career path within a growing sector, we’d love to hear from you! Your daily duties will involve, advising on technical requirements for products and services, supporting hardware, as well as providing guidance on laptops, imaging, and mentoring junior staff.
Ideally, candidates should possess the following:
Perform technical on boarding for new-starters
Schedule travel as required
Create, manage and resolve request tickets
Perform troubleshooting for connectivity, networks, cabling, gateway
Engage with the established Leidos Support Team for escalations
Knowledge transfer to stakeholder to enable self-service
Apply standard procedures
Maintain safe and healthy work environment by following and enforcing site environmental health and safety (EHS) policies and procedures; complying with applicable Work Health Safety (WHS) Act standards.
Interstate travel may be required.
Self-motivated, customer focused with excellent communication skills.
Ability to work under pressure in order to meet deadlines.
Experience within the security industry would be highly desirable.
Experience with customer timely completion of service requests.
Carry out repairs, improvements and assist with preventative maintenance.
Work to address customer issues taking them to full resolution
Actively work within the team to improve performance in terms of service delivery
Provide customer support onsite.
Diagnose equipment faults/problems and provide timely repair solutions.
Attend ongoing training to up-skill and improve product knowledge.
What You’ll Bring To Make An Impact
Ideally the successful candidate will have:
Experience in a similar role
Recognised qualifications in technical equipment maintenance and management OR equivalent level of demonstrable competence.
Valid Drivers Licence
Sound knowledge of EUC principals and technical concepts
NV1 Security Clearance with active OSA or willing to undergo an OSA (Organisational Suitability assessment)
Desirable:
Experience in the daily use of managing IT hardware and software.
Experience in Networks, troubleshooting and fault-finding.
Experience in the use of a Service Management System
Overall competence in standard maintenance and logistic support disciplines.
Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies and risk
Strong in resources coordination
Strong planning and organising skills
Strong reporting and analytical skills with attention to details
Proven experience in EUC, Networking, Intelligence, or SOE.
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process – 1 virtual interview and/or 1 face-to-face & background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you’d like to discuss any additional support during your application or throughout the recruitment process.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don’t wear capes (they’re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for “how it’s always been done.”
Original Posting:For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
