Field Services Engineer

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires.

Role Summary

As a Field Services Engineer, you’ll support branch and corporate teams in resolving medium level problems and situations with hardware installation, configuration, maintenance, and software support services.

Key Accountabilities

• Deliver on-site hardware repair services, using company tools and parts to resolve issues and ensure customer satisfaction.

• Configure, deploy, and troubleshoot laptops and related equipment for colleagues across the organization.

• Diagnose and resolve computer, network, and IP telephone connectivity issues, partnering with IT teams when needed.

• Manage installation, relocation, and removal requests by assessing site feasibility, confirming requirements, and recommending next steps.

• Create and maintain procedures, job aids, and documentation for Field Engineering hardware and processes.

• Lead or support installation and relocation projects for new and existing technologies, ensuring timely and accurate execution.

• Perform preventive maintenance and inventory audits to maintain equipment reliability and system accuracy.

• Provide A/V and technical setup for Executive Team events and key business presentations.

Education & Experience

Required

• Associate degree or equivalent experience in Computer Servicing, Network Servicing, or Electromechanical Technology.

• 2+ years troubleshooting and repairing PCs, laptops, servers, printers, and multifunction devices.

• Experience with IP telephone installation, Microsoft Windows, Microsoft Office, and network cabling (Cat5e–Cat6).

• Reliable transportation and valid ability to drive by start date.

Preferred

• Associate degree or equivalent experience in Technical Writing.

• 4+ years experience with advanced hardware repair, Cisco network hardware, Apple hardware, and technical documentation.

• Ability to service HP, Data Card, and Lexmark devices (certifications required within 1 year).

Why You’ll Love Working Here

At Associated Bank, you’ll join a team that values collaboration, learning, and hands-on technical innovation. You’ll take on meaningful work that directly supports our colleagues and customers, while growing your skills through exposure to evolving technologies. Apply today to make an impact and advance your technical career with us.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life. 

• Retirement savings including both 401(k) and Pension plans. 

• Paid time off to volunteer in your community. 

• Opportunities to connect with others through our diversity-focused Colleague Resource Groups. 

• Competitive salaries with professional development and advancement opportunities. 

• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.  

• Personal banking, loan, investment and insurance benefits. 

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook, LinkedIn and X. 

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact [email protected] if you need an accommodation at any time during the process.

Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish. Know Your Right to Work English or Spanish.

Associated Bank is Pay Transparency compliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.