Position: Field Service Representative (Contingent upon contract award)
Overview: We are seeking highly qualified Field Service Representatives (FSR) to provide technical support, on-the-job training, and hands-on maintenance services to support our mission-critical operations. The ideal candidate will bring deep expertise in vehicle or equipment maintenance, diagnostics, and repair—ensuring the highest standards of readiness and performance in the field.
Responsibilities:
- Deliver hands-on technical support and troubleshooting for military-grade vehicles and systems.
- Provide on-site maintenance services, system upgrades, and diagnostic evaluations.
- Conduct on-the-job training (OJT) for foreign military personnel and junior technicians.
- Serve as a subject matter expert (SME) in maintenance procedures and best practices.
- Document maintenance actions, warranty claims, system performance, and technical findings accurately.
- Support program integration, logistics, and fielding operations as needed.
- Other duties as assigned.
- 3 - 5 years of relevant experience
- Prior military service with MOS qualification in at least one of the following:
- 91B (Wheeled Vehicle Mechanic)
- 915A (Automotive Maintenance Warrant Officer)
- 915E (Senior Automotive Maintenance Warrant Officer)
- Civilian certification equivalent to:
- ASE Master Military Technician Certification
- ASE Certified Master Automobile Technician
- Demonstrated experience in vehicle or heavy equipment maintenance, diagnostics, and field repair.
- Ability to interpret technical manuals, schematics, and maintenance procedures.
- Strong interpersonal and communication skills; capable of training and mentoring others.
- Ability to travel extensively and work in austere field environments.
- Experience supporting military logistics or field maintenance operations.
- Prior experience in contractor or OEM field service roles.
- Familiarity with Army maintenance systems (e.g., GCSS-Army, SAMS-E, or similar platforms).
- Experience with deployed operations
- Fluent in Portuguese
- Employer Supplemented Health Insurance
- Employer Paid Dental and Vision Insurance
- Employer Paid Life and AD&D Insurance
- 3% Biweekly 401(k) Contribution
- Paid Time Off
- Tuition and Certification Reimbursement
- Competitive Salaries with Performance Incentives
- A positive working environment with supportive teammates and leadership
ACCESSIBILITY- Candidates must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for purposes of participating in the application/selection process with ITC. Please refer to our website www.itcdefense.com/careers for further information on all our EEO/VEVRAA policies.
Thank you for your interest in ITC Defense!
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What We Do
ITC Defense Corp. is a dynamic, technology-based, HUBZone-certified business in the global defense market. Our core capabilities in systems engineering and software development have positioned us to provide value added capabilities in today's transitioning marketplace. ITC is also at the forefront of information security technology integration and cyber resilience, leveraging commercial and government best practices to create innovative solutions to battle an ever-evolving cyber threat. The ITC team is comprised of engineers, analysts and subject matter experts with many years of experience working in support of the U.S. Department of Defense, U.S. Department of Justice, allied Military, and other Government Agencies. ITC recognizes that each customer’s organization has unique requirements which align with its individual culture and goals. With this holistic understanding, we design, develop and integrate an individualized solution to help our customers realize their vision by “Integrating Technology & Culture.”
