Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.
Overview:
The Field Service Manager is responsible to plan, schedule, and direct field service operations and personnel. This position reports directly to the General manager.
Education, Training and Experience
Bachelor’s degree in business management, supply chain, or equivalent field service management experience.
2-3 years' experience in supervision of field service operations, inventory control, and/or warehouse management.
Experience supervising, scheduling, and dispatching a field service team.
Leadership experience in union and non-union businesses desired
Knowledge, Skills, and Abilities
Proven knowledge of leadership principles and practices of positive employee relations.
Ability to review the work product of others to ensure conformance to standards and specifications.
Ability to manage a workforce of up to 20 service technicians including daily scheduling and dispatch
Ability to work with customers directly to schedule and dispatch service calls.
Ability to quickly analyze, prioritize and resolve technical and logistical problems.
Ability to prioritize, organize, control expense, and manage major projects within budget and to completion.
Working knowledge of OSHA and industrial safety matters.
Must successfully complete a MVR, drug, criminal, and credit background investigation.
Duties and Responsibilities
Under the direct supervision of the General Manager and Senior Field Service Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned.
Train field service technicians on proper procedures and techniques required to perform their individual duties.
Work directly with customers to schedule their service requests within our defined SLA’s
Field service scheduling, dispatching, monitoring and management.
Provide assistance with troubleshooting equipment problems.
Provide technical support to Field Service Technicians and customers.
Employment Eligibility Verification
Must possess valid documentation to establish identity and U.S. employment eligibility.
Security Requirements
Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot USA is a requirement of employment. A pre-employment drug screening is also a requirement.
Special Requirements
Must possess valid driver’s license with a clean driving record.
Intralot, Inc. is an Equal Opportunity Employer
Skills Required
- Bachelor's degree in business management, supply chain, or equivalent experience
- 2-3 years' experience in supervision of field service operations, inventory control, or warehouse management
- Experience supervising, scheduling, and dispatching a field service team
- Leadership experience in union and non-union businesses
- Valid driver's license with a clean driving record
What We Do
Bally’s Intralot is a newly formed company established through the combination of INTRALOT and Bally’s International Interactive, positioning the group as a top iGaming operator and a leading global provider of lottery solutions. Listed on the Athens Stock Exchange, Bally’s Intralot benefits from access to international capital markets to support growth and strategic initiatives, strengthening its presence and competitiveness both locally and globally. Building on Bally’s proven digital B2C operational expertise and INTRALOT’s long-standing leadership in lottery regulated gaming across all five continents, Bally’s Intralot is uniquely positioned across digital online gaming markets, lottery, iLottery, and sports betting. This strategic combination brings together complementary strengths to form a scaled, independent global champion, capable of addressing a significantly expanded addressable market while operating with deep regulatory expertise across multiple jurisdictions. With a unified, vertically integrated structure in the online gaming and lottery sector, a global outlook, technological excellence, and presence across all forms of modern gaming, Bally’s Intralot enables operators to modernize their retail and digital offerings, deliver personalized and responsible player experiences, and operate with greater agility and efficiency in an increasingly converging gaming ecosystem. Operating at the intersection of technology, regulation, and entertainment, Bally’s Intralot is optimally positioned to capitalize on strong global growth trends driven by digital adoption and regulatory expansion across lottery and iGaming markets. Through its global footprint, advanced technology, and commitment to long-term value creation, Bally’s Intralot aims to shape the future of regulated gaming and deliver sustainable benefits for operators, players, and communities alike.
