The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. We are looking for a leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus. As a Field Service Manager you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers the best customer service possible. This highly rewarding position offers a very competitive starting salary plus the opportunity to earn generous bonuses based on the performance of your team. We provide free DISH programming, paid training, and incredible opportunities for advancement.
What Success Looks Like (Objectives):
- Supporting new employees through training and future development
- Demonstrating and coaching behaviors that ensure quality customer service
- Training existing Installers/Technicians on changing processes, procedures, and technologies
- Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
- Improving team and individual performance by working hands-on alongside the technicians
- Managing fleet-related processes including vehicle maintenance and upkeep
- Addressing escalated customer and/or employee issues
Core Skills, Competencies, and Key Experiences (What you’ll bring)
- Proven ability to lead, coach, and develop field technicians to foster independence and sound decision-making in the field
- Demonstrated track record of converting performance, completion, quality, and safety data into actionable coaching that measurably improves results
- Strong hands-on technical knowledge of field installation and service work, paired with the ability to step in and troubleshoot alongside the team
- Excellent communication and facilitation skills to run effective huddles, deliver clear 1-on-1s, and reframe organizational goals into daily habits
- AI Application Literacy to integrate digital diagnostic and reporting tools into daily workflows to sharpen operational decisions and targeted coaching
- Sound judgment to manage competing field priorities while maintaining safety and customer experience as constant standard
Additional Qualifications:
- Ability to frequently lift and/or move up to 75 pounds, work in small spaces or all climates, and safely operate a motor vehicle
- Ability to climb a 40 Ft. ladder safely while remaining within standard ladder weight capacity requirements
- Willingness to work flexible hours, including 45+ hours a week and weekends
Minimum Requirements:
- Minimum Education: High School Diploma or equivalent; Associate or Bachelor's Degree preferred
- Minimum Experience:
- Experience leading, coaching, and developing field technician teams in high-volume operational environments
- Field installation, troubleshooting, and service work execution
- Performance data analysis, quality score tracking, and field safety metrics
- Digital diagnostic tools and automated reporting systems
Visa sponsorship not available for this role
Salary Range
Compensation: $63,150.00/Year - $90,000.00/Year
About Our Department
The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry’s best products and services for DISH.
About Our Company
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Benefits
We offer meaningful health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, employee stock purchase plan, career opportunities, and a flexible time away plan. Review a benefits summary here: EchoStar Benefits
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies. Compensation is based on the role's location and is subject to change.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
This job posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. If you have questions regarding your application or the recruitment process please email [email protected].
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Skills Required
- High school diploma or equivalent
- Experience leading, coaching, and developing field technician teams in high-volume operational environments
- Experience executing field installation, troubleshooting, and service work
- Experience with performance data analysis, quality score tracking, and field safety metrics
- Experience with digital diagnostic tools and automated reporting systems
- Ability to frequently lift or move up to 75 pounds
- Ability to work in small spaces and all climates
- Ability to safely operate a motor vehicle
- Ability to safely climb a 40-foot ladder
- Willingness to work flexible hours, 45 or more hours per week, and weekends
- Associate or bachelor's degree
What the Team is Saying
EchoStar Compensation & Benefits Highlights
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Retirement Support — Retirement options include a 401(k) with company matching and discretionary profit sharing, which can add long‑term value depending on plan rules and vesting. Together they form a central pillar of the financial benefits.
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Equity Value & Accessibility — An employee stock purchase plan provides discounted access to company stock, expanding ownership opportunities. This feature complements retirement savings and can enhance total rewards depending on plan terms and performance.
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Wellbeing & Lifestyle Benefits — Support includes five free mental‑health counseling sessions per year and notable discounts on DISH TV, Sling TV, and Boost Mobile. These perks deliver everyday savings and access to assistance resources beyond core insurance.
EchoStar Insights
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
