The Role
Provides on-site technical sustainment support for the U.S. Navy P-8A Mission Compute System. Troubleshoots avionics hardware, software, and integration issues; supports aircraft induction, acceptance testing, installation, configuration, verification, and return-to-service activities. Coordinates with engineering, manufacturing, repair, logistics, and program teams, documents technical findings, identifies reliability improvements, trains customers, and maintains customer relationships. Requires approximately 10% CONUS/OCONUS travel and work in aircraft maintenance environments.
Summary Generated by Built In
Job Description
BAE Systems is seeking a highly motivated and technically skilled Field Service Representative (FSR) to provide on-site sustainment support for the U.S. Navy P-8A Poseidon Mission Compute Sustainment Program at Boeing Jacksonville (BJAX) and NAS JAX, Jacksonville, Florida.
The successful candidate will serve as BAE Systems' primary on-site technical representative, providing direct customer support to the U.S. Navy and Boeing while supporting Mission Compute System sustainment activities. The FSR will troubleshoot complex avionics hardware and software issues, coordinate with engineering teams, support aircraft induction and acceptance activities, assist with fielded system integration, and help improve aircraft availability through responsive technical support and customer engagement.
The ideal candidate is a self-starter who thrives in a fast-paced operational environment, possesses excellent technical and interpersonal skills, and can independently represent BAE Systems while building trusted relationships with customers and stakeholders.
This position is based in Jacksonville, Florida. Local candidates are strongly preferred to support rapid customer response.
Primary Responsibilities:
Required Education, Experience, & Skills
Preferred Education, Experience, & Skills
Pay Information
Full-Time Salary Range: $88189 - $149922
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
BAE Systems is seeking a highly motivated and technically skilled Field Service Representative (FSR) to provide on-site sustainment support for the U.S. Navy P-8A Poseidon Mission Compute Sustainment Program at Boeing Jacksonville (BJAX) and NAS JAX, Jacksonville, Florida.
The successful candidate will serve as BAE Systems' primary on-site technical representative, providing direct customer support to the U.S. Navy and Boeing while supporting Mission Compute System sustainment activities. The FSR will troubleshoot complex avionics hardware and software issues, coordinate with engineering teams, support aircraft induction and acceptance activities, assist with fielded system integration, and help improve aircraft availability through responsive technical support and customer engagement.
The ideal candidate is a self-starter who thrives in a fast-paced operational environment, possesses excellent technical and interpersonal skills, and can independently represent BAE Systems while building trusted relationships with customers and stakeholders.
This position is based in Jacksonville, Florida. Local candidates are strongly preferred to support rapid customer response.
Primary Responsibilities:
- Serve as the primary on-site BAE Systems technical representative supporting the U.S. Navy P-8A Mission Compute Sustainment Program.
- Provide daily technical support to U.S. Navy and Boeing personnel supporting P-8 aircraft operations and sustainment, acting as a key point of contact for technical issues.
- Troubleshoot and isolate complex avionics hardware, software, and system integration issues within the Mission Compute system.
- Support aircraft induction, acceptance testing, return-to-service activities, and operational verification.
- Coordinate technical issues with BAE Systems engineering, manufacturing, repair, logistics, and program management organizations.
- Document troubleshooting activities, corrective actions, engineering recommendations, and customer interactions using established documentation and procedures.
- Support installation, configuration, verification, and validation of mission system hardware and software updates and modifications.
- Identify recurring failure trends and recommend reliability and process improvements.
- Provide technical guidance and informal training to customer personnel as required, fostering knowledge transfer.
- Maintain effective communication with customers , providing regular updates and ensuring timely resolution of technical issues.
- Represent BAE Systems professionally, fostering strong customer relationships built on responsiveness, technical expertise, and trust.
- Support occasional CONUS/OCONUS travel (approximately 10%) in support of customer requirements and program execution.
Required Education, Experience, & Skills
- Associate Degree in Engineering Technology, Electronics, Computer Engineering Technology, or a related technical discipline OR equivalent U.S. military technical training with a minimum of four (4) years of directly related experience
- Minimum four (4) years of experience in avionics, electronics, aircraft maintenance, or field service supporting military aircraft systems
- Must hold an active Top Secret security clearance required at time of hire
- Demonstrated ability to troubleshoot and resolve complex hardware and software issues with minimal supervision
- Demonstrated ability to build trusted customer relationships through responsiveness, technical competence, professionalism, and effective communication
- Understanding of DoW aircraft maintenance procedures and operational environments
- Ability to interpret engineering drawings, wiring diagrams, schematics, technical manuals, maintenance procedures, and engineering documentation
- Working knowledge of aircraft LRUs, SRUs, and avionics integration concepts
- Experience documenting technical findings, troubleshooting activities, and corrective actions
- Ability to work independently while managing multiple priorities in an operational environment
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to lift a minimum of 30 pounds and safely work on aircraft, maintenance stands, and ladders
- Willingness to travel approximately 10% in support of program requirements
Preferred Education, Experience, & Skills
- Hold an active TS/SCI clearance
- Previous experience supporting the P-8A Poseidon aircraft platform.
- Experience supporting Mission Compute Systems, mission systems integration, or avionics sustainment.
- Previous Field Service Representative (FSR) or Field Service Engineer (FSE) experience.
- Experience supporting U.S. Navy aviation programs and/or Boeing military aircraft programs.
- Technical Skills (Strongly Preferred):
- Experience with computing based systems, servers and associated hardware diagnostics.
- Solid understanding of basic networking concepts (TCP/IP, UDP, Ethernet, subnetting, routing,). Ability to use basic networking tools (ping, traceroute, iperf) for troubleshooting connectivity.
- Working knowledge of Linux operating systems and command-line interface focus for logs analysis and troubleshooting. Experience with shell scripting (Bash) is highly desirable.
- Familiarity with data interfaces including Fiber Optic, Ethernet, and Serial communication protocols.
- Demonstrated understanding of mission computing systems, particularly systems with a modular architecture. Ability to understand the flow of data between system components and identify potential points of failure.
- Experience with discrete I/O systems and understanding of signal types (digital, analog) and interfaces.
- Experience with configuration management tools or processes
- Familiarity with debugging tools for hardware and software.
- Experience performing root cause analysis and resolving intermittent avionics failures.
- Experience supporting aircraft acceptance testing, functional verification, and operational checkout.
- Experience working directly with engineering organizations to resolve fielded system issues.
- Familiarity with reliability improvement initiatives, including No Fault Found (NFF) reduction and process improvement. (e.g., Lean, Continuous Improvement, RCM).
- Military experience as an avionics technician, electronics technician, mission systems maintainer, or equivalent MOS/NEC/AFSC.
- Experience supporting depot maintenance, aircraft modification, production, or sustainment operations.
- Familiarity with Mission Computers, Data Storage Systems, tactical communications, or related avionics systems.
Pay Information
Full-Time Salary Range: $88189 - $149922
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems
BAE Systems, Inc. is a defense, aerospace, and security company headquartered in Falls Church, Virginia, with more than 40,000 employees worldwide. We serve, supply, and protect those who protect us. As one of the most geographically diverse international defense companies, we deliver a full range of products and services spanning air, land, maritime, space, and cyber, including advanced electronics, intelligence solutions, and dedicated customer support.
Our culture is performance-driven and values-led, built on curiosity, creativity, and collaboration. Purpose isn't a tagline here. It's what drives us. We're developing breakthrough technologies that defend national security and make a lasting impact on our communities and our planet. When you join BAE Systems, you're not just building a career. You're contributing to a mission that truly matters.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Skills Required
- Associate degree in Engineering Technology, Electronics, Computer Engineering Technology, or a related technical discipline, or equivalent U.S. military technical training with at least four years of directly related experience
- At least four years of experience in avionics, electronics, aircraft maintenance, or field service supporting military aircraft systems
- Active Top Secret security clearance at the time of hire
- Ability to troubleshoot and resolve complex hardware and software issues with minimal supervision
- Ability to build trusted customer relationships through responsiveness, technical competence, professionalism, and effective communication
- Understanding of Department of War aircraft maintenance procedures and operational environments
- Ability to interpret engineering drawings, wiring diagrams, schematics, technical manuals, maintenance procedures, and engineering documentation
- Working knowledge of aircraft LRUs, SRUs, and avionics integration concepts
- Experience documenting technical findings, troubleshooting activities, and corrective actions
- Ability to work independently while managing multiple priorities in an operational environment
- Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint
- Ability to lift at least 30 pounds and safely work on aircraft, maintenance stands, and ladders
- Willingness to travel approximately 10%
- Active TS/SCI clearance
- Experience supporting the P-8A Poseidon aircraft platform
- Experience supporting mission compute systems, mission systems integration, or avionics sustainment
- Previous Field Service Representative or Field Service Engineer experience
- Experience supporting U.S. Navy aviation or Boeing military aircraft programs
- Experience with computing systems, servers, and hardware diagnostics
- Knowledge of networking concepts and tools including TCP/IP, UDP, Ethernet, subnetting, routing, ping, traceroute, and iperf
- Working knowledge of Linux command-line tools and shell scripting with Bash
- Familiarity with Fiber Optic, Ethernet, and Serial communication protocols
- Understanding of modular mission computing architectures and data flow between system components
- Experience with discrete I/O systems, digital and analog signals, and related interfaces
- Experience with configuration management tools or processes
- Familiarity with hardware and software debugging tools
- Experience performing root cause analysis and resolving intermittent avionics failures
- Experience supporting aircraft acceptance testing, functional verification, and operational checkout
- Experience working with engineering organizations to resolve fielded system issues
- Familiarity with reliability improvement, No Fault Found reduction, Lean, Continuous Improvement, or RCM initiatives
- Military experience as an avionics technician, electronics technician, mission systems maintainer, or equivalent MOS, NEC, or AFSC
- Experience supporting depot maintenance, aircraft modification, production, or sustainment operations
- Familiarity with mission computers, data storage systems, tactical communications, or related avionics systems
BAE Systems, Inc. Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage is presented as comprehensive, paired with an EAP, fertility and transgender care options, and HSA‑compatible plans that can include employer contributions with coverage starting on day one in some cases. These resources are reinforced by wellness tools and immediate eligibility noted on official benefits materials.
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Retirement Support — A 401(k) savings plan is broadly available, with employer matching and other contributions that vary by business unit, and some U.S. employee groups retain pension arrangements. Company‑paid basic life insurance equal to 2x base salary (up to $1M) further strengthens financial security.
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Parental & Family Support — Paid parental leave (e.g., 160 hours for full‑time employees) sits alongside adoption and surrogacy reimbursement and Bright Horizons backup child and elder care. These benefits help reduce care gaps and complement PTO and applicable state programs.
BAE Systems, Inc. Insights
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The Company
What We Do
Improving the future and protecting lives is an ambitious mission, but it’s what we do. As a leading aerospace, defense, and security company, we work together to deliver a full range of products and services for air, land, space, and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. How we work is rooted in purpose – a purpose to protect those who protect us, to unite our community of colleagues and customers, and to drive forward the growth and development of our exceptional team members. It's where purpose connects.
Why Work With Us
We believe your career should be filled with innovation and discovery. And that's exactly what you'll find at BAE Systems. As you work to develop the latest technology and defend national security, you will continually hone your skills and expand knowledge. On a sharp and collaborative team, you will be challenged – and supported – at every turn.
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About our Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As the work place continues to evolve, so do we. Remote and hybrid opportunities are available at BAE Systems depending on the nature of the role. Check your job requisition to learn more.
Typical time on-site:
Not Specified
BAE Systems, Inc. headquarters
Annapolis Junction, MD
Austin, TX
Boulder, CO
Space & Mission Systems headquarters
Burlington, MA
Cedar Rapids, IA
Dallas, TX
Endicott, NY
Fort Wayne, IN
Greenlawn, NY
Huntsville, AL
Jacksonville, FL
Los Angeles, CA
Maple Grove, MN
Intelligence & Security headquarters
Electronic Systems headquarters
Redmond, WA
San Diego, CA
San Jose, CA
Sterling Heights, MI
Washington, DC
Wayne, NJ
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