Job Description
About the role BD is recruiting a Field Service Engineer who will work as part of a dedicated team of engineers based across the UK and Ireland supporting infusion systems such as BD Alaris and BD Global Ambulatory.This role is primarily supporting the North London region, a company car is provided to cover the territory.Main responsibilities will include:As a Field Service Engineer, you will;Cover a defined territory but support the wider team as required.Calibrate, service and repair of customer and company equipment in accordance with company procedures aligned to department Turnaround Time.Provide remote technical support for customers via email, telephone or webinar.Provide technical device training both to internal and external customers.Provide support of investigations to customer complaints and any other issues that may arise.Produce detailed and accurate service reports using our business IT systems.Carry out detailed and effective stock inventory checks and monitoring of parts used and reordering when stock is low.To provide constructive feedback within the department to help with the development of service procedures and work instructions.Carry out project work to enable the evolution of the business.Support revenue growth, cost savings and operational efficiencies, while maintaining high levels of customer satisfaction.About youThe successful candidate will have an electrical or electronic engineering qualification or equivalent with proven experience in a field service capacity. You will have strong IT skills and be able to skill up on multiple systems easily.You will be a strong communicator with excellent customer service. You will have attention to detail and problem-solving abilities. You will be flexible in your attitude to work to deliver solutions to our customers. You will also have a preferably clean driver’s license.Click on apply if this sounds like you!Why join us?A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.To learn more about BD visit https://emea.jobs.bd.com/
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What We Do
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. The company supports the heroes on the frontlines of health care by developing innovative technology, services and solutions that help advance both clinical therapy for patients and clinical process for health care providers. BD and its 65,000 employees have a passion and commitment to help improve patient outcomes, improve the safety and efficiency of clinicians’ care delivery process, enable laboratory scientists to better diagnose disease and advance researchers’ capabilities to develop the next generation of diagnostics and therapeutics. BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues. By working in close collaboration with customers, BD can help enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care. In 2017, BD welcomed C. R. Bard and its products into the BD family. For more information on BD, please visit bd.com.
