Field Sales Support Specialist

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.

The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.

Job Summary

Responsible for maximizing sales targets within an assigned territory. Work in a team-sales setting to support field sales in managing all sales activities, including prospecting, quoting, purchasing, vendor management, expediting, lead follow-up, and performing data analysis for trends at the account and product level.

Major Tasks, Responsibilities, and Key Accountabilities

• Handles sales quotas for assigned territory. Ensures customers’ needs and expectations regarding their order are met. Follows through with requests to completion or delegates to internal partners.
• Provides product and pricing information to customers via phone or email. Obtains and prepares bid documents.
• Contributes to the maintenance of lasting relationships with customers through knowledgeable communication and proactive resolution of questions or issues.
• Provides support to field-based staff to support productivity. Manages all aspects of the order cycle as necessary to ensure customer satisfaction including prospecting, quoting, purchasing, vendor management, expediting, and lead follow-up.
• Analyzes sales trends at the account and product level within assigned territory. Creates and executes action plans with the extended sales team.
• Promotes the organization’s product line and services and supports marketing campaigns.
• Executes the complete sales process from engaging potential clients to following up to ensure order satisfaction. Provides updates and feedback, and escalates issues appropriately to the sales and leadership teams.
• Negotiates and closes sales within current pricing, discount structure, and average pricing goals to meet or exceed sales goals for assigned territory.

Nature and Scope

• Refers complex, unusual problems to supervisor.
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
• None.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting, and maneuvering material or equipment that may be heavy (50+ pounds) or awkward.
• Typically requires overnight travel less than 5% of the time.

Education and Experience

• HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.