EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities across the country. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance - IHS is the driving force that connects our customers with the industry's best products and services for DISH.
Job Duties and Responsibilities
Field Resource Coordinators are key players in helping our technicians and our company reach their goals. We are responsible for ensuring that our technician resources are able to service our customers as quickly and efficiently as possible. This is done through day-of route changes and customer appointment scheduling adjustments.
What's in it for you?
- $21.25/hour
- Great promotional opportunities
- Comprehensive benefits package including discounted DISH Network services, paid time off, medical, dental, and vision insurance, 401K, employee stock purchase program, and tuition reimbursement
Primarily responsible for:
- Communicating in real time with In-Home Service Professionals about any issues and the resulting changes to the routing
- Working with technicians to accommodate same day customer appointments
- Tracking and communicating appointments' progress with field management
- Referring and assigning additional jobs to external subcontractors
- Answering incoming customer calls that arise and handling/transferring appropriately
- Remaining sharp. Different tasks are done throughout the day that require significant attention and accuracy
Spanish bilingual is a plus.
Skills, Experience and Requirements
Education and Experience:
- Bachelor's degree from a four year college or university is a plus; or a combination of education and experience
A successful Field Resource Coordinator will:
- Be an advocate for our customers; have the drive to build your knowledge of the tools and resources to provide best-in-class customer service
- Effectively communicate, both written and verbally, with all levels of the organization
- Appropriately organize, prioritize, and monitor tasks for effective and efficient work completion
- Adjust to changing responsibilities and priorities in a fast paced, growth-oriented, and time-critical environment
- Have the drive to learn and master DISH's workforce management (WFM) and customer relationship management (CRM) software
Visa sponsorship not available for this role
Salary Ranges
Compensation: $21.25/Hour
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
What the Team is Saying
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What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
