RESPONSIBILITIES:
- Lead returned product engineering failure analysis, RMA diagnostic testing, and project management to achieve yield, product lifetime, and field performance improvements
- Perform 8D based RCCA for returns and field failures. Analyze results and present detailed, actionable reports to engineering teams and manufacturing partners
- Analyze returned product, field reliability and field performance data. Create data visualizations for stakeholder visibility
- Improve and monitor factory and supplier quality control processes and MRB disposition.
- Understand, analyze, and optimize product return strategy, member communications, and field troubleshooting decision trees and SOPs
- Develop field reliability test plans and protocols, partnering with external engineering labs and manufacturing partners to leverage their testing and analysis capabilities
- Develop field validation plans for production changes including plan creation, risk level assessment, performance and failure analysis, and support change approval/rejection
- Project manage field quality initiatives with suppliers, external test providers, and engineering labs, owning the technical definition, schedule, cost, and coordination with all stakeholders and contributors
QUALIFICATIONS:
- Degree in Mechanical or Electrical Engineering, a related field, or equivalent practical experience
- 3+ years experience in quality engineering focusing on field quality, reliability, aftermarket reverse logistics, and transforming data into technically meaningful metrics
- Understand fundamentals of electromechanical design, manufacturing, and engineering test
- Strong written and verbal communication skills of technical details and engineering analyses with domestic and international teams
- Impeccable attention to detail, time management, and organizational skills
- Self motivated and proactive, demonstrating creative and critical thinking capabilities in a team environment
- Six Sigma Green Belt certification is preferred.
- Ability to travel domestically and internationally (up to 25%)
Top Skills
What We Do
At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.
Why Work With Us
At WHOOP, we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values.
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WHOOP Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.