Position Summary
Why join our team?The Tech Consulting team is a multifunctional team within the European Display Organisation (EDO)!
Our mission is to offer numerous support activities to the 15 Samsung subsidiaries of Europe, ranging from product launch activities, to technical sales support, to partner education / AV consulting and demonstration of Samsung products at various occasions and supporting AV system integrators installing Samsung AV solutions.
Joining the team, you will become part of a group of AV specialists, dedicated and enthusiastic about technology, focused on offering Samsung customers the best technical solutions. Training and encouraging a strong team spirit are important components of the team!
Role and Responsibilities
Your key responsibilities
Working with customers all over Europe, the role focuses on ensuring that Samsung video displays met the premium quality standard the company offers.
By working through quality control check lists, conducting calibration tasks, and check ups of firmware versions the Field Quality Engineer ensures that the customer has the best experience with Samsung Smart Signage Products.
Furthermore, you will support the network of Samsung ASC and Service Partners delivering Samsung LED Premium Services the company sells as part of “Blue Glove” services across Europe, helping grow additional revenue through service sales.
Audits of existing and new ASC across Europe
Close collaboration with Samsung´s European Customer Service Organisation
Champion and grow Samsung´s base of service partners
What we need for this role
To be successful, you will possess the following skills and attributes:
Applicants for this role are professionals (demonstrated ability with Digital Signage / LED Signage) with a consistent record of success in the AV industry.
Key proficiencies that will support your success in the role of a Commissioning Engineer at EDO include:
Application engineering experience in the AV industry, especially LED Displays
Preferably Customer Service Experience in AV in a similar role (different industry are welcome)
Understanding of auditing and qualifying service providers and service quality management
Project management proficiencies gained during AV projects, ideally display roll-outs
Deep understanding of the challenges of installations of Outdoor and Indoor displays in different environments and installation scenarios such as building facades, public spaces or passenger terminals
Engineering skills in the field of electrical design or mechanical design are an advantage
Conceptual understanding for ventilation needs for Displays in Outdoor environments
Advanced understanding of LED Display control systems and calibration methods
Experience in technical customer service roles
Great communication skills allowing you to participate and host technical meetings with customer and Samsung system integrators
Worked successfully in different countries across Europe
The ability to work with a limited amount of supervision
Willingness to travel in Europe on a regular basis, 50-60% travel time
What does success look like?
You will be passionate about Samsung´s Display products and customer support. Your contribution will have a high impact on the success of Samsung.
You are open minded and a restless learner, looking for a new challenge. Technology fascinates you and you have always been at the forefront of adopting new technology.
This and maybe other characteristics will set you up for success at Samsung:
Willingness to work in a dynamic work environment
Being a great teammate who enjoys collaborating with skilled individuals, recognising and bringing to bear the team's support
Flexibility to adapt to challenges of a fast growing market
Skills and Qualifications
Benefits of working at Samsung include
Hybrid working – 3 days in the office and 2 days at home per week
Bonus scheme linked to individual, team and company performance
Car allowance
Pension contribution
Three volunteering days each year
Holiday - 25 days plus bank holidays and an additional day off for your birthday
Access to discounts on a wide range of Samsung products
Access to a discount shopping portal
Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html
Similar Jobs
What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
