Field Operations & Training Specialist
Position Summary
The Field Operations & Training Specialist is responsible for supporting company-wide Bottleless Cooler (BLC) sales, installation, and service operations. This role ensures technicians are properly trained and compliant with regulatory standards, manages BLC equipment float and vendor relationships, and drives operational excellence across dealerships. By delivering hands-on training, optimizing repair workflows, and collaborating with cross-functional teams, the Specialist plays a key role in improving service quality, technician performance, and overall business efficiency.
Key Responsibilities:
BLC Sales & Installation Support
- Provide real-time support to dealerships for BLC troubleshooting, installation, and repairs.
- Ensure proper inventory management and equipment float for BLC units.
- Maintain and update sales application guidelines for BLC and support CDW Sales Representatives.
- Develop training plans for new BLC equipment and document processes and procedures.
Service Training & Technician Development
- Ensure compliance with state regulatory guidelines for technicians.
- Identify skill gaps by technician level and develop targeted training programs.
- Facilitate onboarding and ongoing technical education for Service Technicians.
- Conduct classroom, hands-on, and on-the-job training sessions.
- Collaborate with HR to maintain technician training records and certifications.
Bottleless Float Management
- Design layout, workflow, and equipment processes to support efficient repair operations.
- Explore centralized solutions for complex equipment repairs.
- Implement practices to reduce turnaround time and improve productivity.
- Act as liaison between Service Technicians, Operations leaders, and Culligan International.
Vendor Management
- Identify and evaluate vendors for installation and service materials.
- Negotiate contracts, pricing, and service levels.
- Serve as the primary point of contact for vendor-related issues.
Operational Support
- Promote a customer-first culture and communicate performance expectations.
- Monitor dealership performance against goals and support corrective actions.
- Provide feedback from field operations to leadership teams.
- Assist with new hire training, service zone development, and field operations programs.
- Support dealerships with PE/DI plant issues, re-routes, and operational benchmarks.
Workplace Safety & Culture
- Foster open communication and a collaborative team environment.
- Ensure dealerships maintain safe fleets and compliant work environments.
- Recognize achievements, resolve barriers, and encourage innovation.
Business Health & Strategic Support
- Safeguard company assets and support employee development.
- Align goals with strategic direction and identify opportunities for performance improvement.
Qualifications
- Experience in operations, technical training, or field service support.
- Strong communication and leadership skills.
- Ability to develop and deliver training programs.
- Familiarity with regulatory compliance and vendor management.
- Willingness to travel and provide remote support as needed.
Additional Information
- This role may support multiple regions and dealerships.
- Performs other related duties as assigned.
Why Join Us?
- Enjoy $0 deductible medical insurance with affordable premiums! Dental, vision, life insurance and more included in our comprehensive benefits package.
- Career growth opportunities through training and development
- 401k with employer match
- Collaborative and innovative work environment
- Remote work eligible
Top Skills
What We Do
Packard Culligan Water is a family-owned company with values based on relationships, unity, listening, and leading locally. Our vision is a timeless responsibility to elevate people's lives through water.
The people we serve and the people we work with are our neighbors, and we continually earn their trust by providing better water where they live work, and play.
We are a group of 34 Culligan Water dealerships in 10 different states and nearly 600 employees. Founded in 1946, our dealership and headquarters is located in Minnetonka, Minnesota. We serve a large geographic portion of Minneapolis and the surrounding suburbs. We have dealership locations that serve residents and businesses in Arizona, Idaho, Illinois, Iowa, Minnesota, Missouri, Montana, New York, Pennsylvania, and Wisconsin. Our dealerships are locally run by employees who are a part of the communities that they serve.
We offer the best drinking water and the largest variety of water treatment products and services available for your home or business including water softeners, water filtration systems, reverse osmosis drinking water systems, delivered bottled water, softener salt delivery, equipment installation, and repair service. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
We strive to deliver the gold standard in our industry and set the tone for professionalism and development. If you are looking for an opportunity to grow your career, you could be one of our people here at Culligan Water.
