Field Operations Manager

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Surpassing network limitations of the past, our Wireless Development team is building and enhancing the country's first cloud-native, standalone 5G wireless network. This is the foundation of a connected world flexible enough to satisfy all the social, economic and transformative needs of today and the future.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview, which may include a live whiteboarding or technical assessment session.
Boost Mobile is seeking a Field Operations Manager to support the buildout and performance of our 5G wireless network. This hands-on leadership role is responsible for ensuring that assigned network nodes and field teams are operating effectively, safely, and in alignment with operational standards.

The Field Operations Manager provides day-to-day guidance for site readiness, restoral, and preventative maintenance activities across a defined region. The position leads a team of field engineers and coordinates with vendors and internal stakeholders to resolve technical issues, optimize network performance, and support the launch and maintenance of wireless infrastructure.

Key Responsibilities:

• Manage network support integration, including site prep, troubleshooting, tiger team deployment, and vendor coordination for incident resolution.
• Supervise field engineers, ensuring staffing alignment, technician training, safety compliance, and operational discipline.
• Leverage tools like ServiceNow, Salesforce Field Service, and NexSysOne for ticketing, work tracking, and procurement.
• Analyze operational data and KPIs (e.g., MTTR, site alarms, first-time fix rate) to identify trends, close performance gaps, and improve service delivery.
• Conduct financial analysis on labor, fleet, and materials to inform decisions; forecast workload and resource needs for future projects.
• Act as a liaison across field, RF, transport, and development teams; communicate field updates to leadership and participate in forums to share best practices.

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree preferred (Engineering, Telecommunications, or related field)
• 10+ years of wireless network operations experience, with direct experience in wireless infrastructure or large-scale programs
• 3-5 years of team leadership experience, including scheduling, coaching, and performance management

Skills and Qualifications:

• Proficiency in using operations and analytics tools including ServiceNow, Salesforce Field Service, Microsoft Office, and G Suite
• Strong organizational and problem-solving skills, with the ability to manage multiple field priorities simultaneously
• Excellent communication and collaboration skills, able to clearly convey technical and operational topics to diverse audiences
• Demonstrated ability to coach others in troubleshooting, process improvement, and escalation protocols
• Must be able to travel up to 75% and work flexible hours as needed to support field operations

Visa sponsorship not available for this role
Salary Ranges
Compensation: $83,950.00/Year - $119,900.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.