Field Operations Manager

About You

• You are both analytical and process oriented.
• You enjoy sharing your knowledge, and helping others succeed.
• You are an independent thinker who is not afraid to ask questions, or call out potential gaps in tools or processes.
• You take ownership; You are willing to step outside of your role or comfort zone to ensure the success of the business; No task is too big or too small
• You can juggle multiple priorities and are excited to work in an environment where change is constant.
• You have the ability to think big, creating systems, processes and tools that will help us build for Global Scale.
• You can see the big picture, identify and communicate trends, opportunities and gaps. You can also zoom-in to provide tactical recommendations in-response to your observations.
• You love being part of a team. You are dedicated to the mission, but like to have fun along the way.

What you will do

• Partner with Regional Sales Directors to support and enhance forecasting processes, measure team performance and productivity, and support ad-hoc reporting needs.
• Develop and maintain sales Key Performance Indicators (KPIs) and support the rhythm of the business through weekly, monthly and quarterly reporting.
• Own operational workstream with general direction from sales leadership
• Collaborate cross-functionally and act as the SME for escalations for key issues such as quoting, pricing, process, and deal management
• Help manage pipeline, weekly forecasting, QBRs/business intelligence/analytics, and overall operational projects
• Collect feedback from sales to improve the current Salesforce org for scalability in function, accuracy and reporting needs
• In coordination with sales leadership to drive territory planning, account segmentation, and provide optimal and equitable territories for account executives
• Provide comprehensive sales operational training and support, including but not limited to Salesforce best practices, Quoting (CPQ), Prospecting (ZoomInfo; Sales Navigator), and Sales Engagement (Outreach.io)
• Maintain a high level of sales data integrity and upkeep, managing Salesforce records with multiple data sources.  Ensure account and opportunity ownership/alignment, accuracy and coverage.
• Own Sales Support channels responding to adhoc support requests revolving around data hygiene, quoting, sales process, and tools
• Champion our Sales Team and work closely with cross-functional teams, including but not limited to Marketing, Sales Operations, and IT, in driving scalability and efficiency into our sales processes.

Must Haves

• Minimum of 5-8+ years of experience in a Sales Operations, Sales Support, or Analyst role preferably in SaaS or Cybersecurity.
• Must have knowledge and experience with complex dashboards & reports, custom report types, calculated fields, and an understanding of workflows
• The ability to own and manage projects in alignment with business needs.
• Exceptional quantitative and MS Excel/Google Sheets skills (i.e. sumifs, index/match and vlookup, table formulas, pivot tables, etc.)
• Background with Sales Systems, specifically Salesforce.com, but also Salesforce CPQ, ZoomInfo, Maps, Clearbit, UserGems, Sales Navigator, People.ai.
• Strength in researching, understanding, distilling and communicating complex business issues, ideas and analyzing business impact
• Proactive mindset, willing to see something that needs to be done and provide suggested solutions to get it done
• Enjoys working with numbers, and taking an analytical approach to solving problems

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