Field Operations Manager (Strategic)

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

• Report and analyze key Strategic segment metrics to understand sales funnel metrics, revenue growth, pipeline quality, and overall health of the business across new, expansion, and renewal motions
• Lead key annual planning workstreams for the Strategic segment, including book building, territory design, and geo analyses to support data‑driven GTM decisions
• Drive Strategic forecasting accuracy - provide the data, analysis, and inspection views leaders need to run effective forecast calls
• Lead the design and build of reporting and dashboarding for the Strategic segment 
• Work with Systems to drive CRM hygiene and scalability for Strategic account reporting
• Analyze whitespace, product penetration, and account potential within Strategic accounts to inform targeting, resourcing, and key bets for the year
• Build and execute end‑to‑end operational processes and workflows tailored to Strategic motions to increase efficiency and win rates
• Act as a thought partner to cross-functional leadership, bringing structured analyses, clear recommendations, and a POV

• 5+ years of work experience in Sales Operations, Field Operations, Revenue Operations, Business Operations, or Sales Strategy, ideally within B2B SaaS and with meaningful time supporting enterprise or strategic sales teams
• Experience building strong relationships with sales leadership and executives
• Advanced analytical skills: expertise working with large and sometimes unstructured data sets, building complex models (in Excel or Google Sheets), and translating analysis into clear, actionable recommendations.
• Significant experience with Salesforce reporting and dashboarding
• Excellent communication skills: ability to navigate and communicate complex ideas effectively—verbally, in writing, and through polished presentations for senior audiences.
• Proven ability to drive projects from 0 → 1 and 1 → n: you can scope problems, align stakeholders, build a plan, and execute in an environment with competing priorities.
• Ability to thrive in an action‑oriented, fast‑paced, work environment; you’re comfortable with ambiguity and motivated by building structure where it doesn’t yet exist.

• This role is US remote