Field Operations Coordinator - Chinese speaker

Job Description:

Remitly's vision is to transform lives with trusted financial services that transcend borders. Since 2011, we have been tirelessly delivering on our promises to people who send money around the world. Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home. Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.

About The Role

As a Field Operations Coordinator at Remitly, you will Manage and accompany the sales operation process.

Responsibilities

• Responsibility for the entire process from receiving the order to becoming a customer

• Interact with customers & coordinate meetings

• Matrix management of field personnel and daily backoffice support

• Multitask between different communication channels

• Provide answers by identifying problems, researching, and guiding the customer through the correct steps

• Improve customer experience, encourage organic growth & creating engagement

Requirements

• Excellent written and verbal communication skills in Hebrew, English & Chinese– Mandatory

• Russian speaker - Advantage

• Excellent communication between customer & department

• Flexibility in working hours is required.

• Proficient in all MS Office products

• Experience in the Payments and Banking industry - Advantage

• Ability to work independently and under pressure

• Enjoy working as part of a team

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact

Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal), HIV/AIDS or hepatitis C status, genetic information, status as an actual or perceived victim of domestic violence, sexual assault, or stalking, or any other protected class as established by law.
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Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.