Field Operations Consultant

Job Description:

• Achieves position Goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:

• Center support through in-center visits and virtual coaching sessions.

• Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement

• Utilize observations and data driven insights to provide directional coaching to improve sales, production, quality, and customer experience improvements

• Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.

• Document all activity in FranConnect, including but not limited to additional Meineke Operations tracking, Center Visit, and Virtual Coaching Forms within 48 hours of all franchisee contact occurrences.

• Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction

• Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems.

• Provides oversight to ensure franchisee compliance to brand obligations for quality, image and service and escalates as needed.

• Complete annual certification, visits and action plans, to achieve system- wide benchmarks, determined annually

• Attend Meineke Annual Convention and drive franchisee attendance to the event, participate in Meineke Operations & Training meetings and any other corporate organized events as needed.

• Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Meineke Operating system through coaching methodology.

• Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.

• Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.

• Communicate and implement new/current company initiatives.

• Responsible for ensuring the timely, and accurate reporting for the territory

• Understand and deliver the obligations within the franchise agreement.

Qualifications:

• 7 years Automotive experience in sales, service, or operations

• 2 years of multiunit management experience a plus

• Strong analytical, communication, and presentation skills

• Ability to influence and implement positive change to drive the best result for the company

• Knowledge and understanding of point of sales systems and other software solutions.

• Understanding and ability to use Microsoft office suite, Smartsheet, and Google docs is preferred.