Field IT Engineer

Job Summary:

Field IT Engineer

Location: Dublin, Ireland

Division: Ticketmaster UK/IRE – Enterprise Support

Contract Terms: Permanent, 40 hours per week

THE TEAM

The Field IT Engineer team which is part of the Global Support & Operations organisation, is a customer focused service delivery team providing technical support and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. Focused on providing high levels of customer and client satisfaction we are driven to provide safe, secure and reliable solutions and services that enables fans to enjoy the experience of live events.

THE JOB

The Field IT Engineer will focus their day to day by providing support to our clients and the wider Ticketmaster and Livenation business either remotely or in person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer-centric.

Outside of the day to day norm The Technical Support Specialist will often work in the pressurised but enjoyable environment of festivals and outdoor events installing a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.

WHAT YOU WILL BE DOING

• Installation and support of Ticketmaster proprietary software and hardware e.g. Ticket printers, Handheld Devices and Point of Sale
• Installation of software, firmware to ensure devices are up to date
• Installing and supporting network devices including Wireless Access Points, Switches, Bridges etc
• Upgrading and replacing hardware and software as and when required
• Configuring and testing of the above said hardware and software
• Diagnosing and remediation of issues and problems both remotely and on-site
• Raising incidents and updating incident management software
• Tracking Assets and updating asset management software
• Minimise incidents and service distribution by providing proactive support and maintenance
• Coordinating and liaising with clients prior to attendance and installations
• Working with third party providers and contractors often in a lead capacity
• Provide on-site end user training and demonstration of Ticketmaster products
• Updating and maintaining technical and operational documentation
• Communicating and collaborating with multiple teams and clients
• Following best practices and procedures ensuring standards are maintained
• Maintain an understanding of all TM and LN products usage and functionality

WHAT YOU NEED TO KNOW

• 2+ years of technology industry experience. Experience with ticketing and/or retail systems preferred.
• knowledge of Microsoft, Apple, and mobile device applications.
• Experience with both wired and wireless networking technologies and products
• Experience in understanding work plans, reporting status of tasks, determining event specific needs, and the ability to work with various internal and external teams

YOU

• Strong aptitude for understanding concepts and methodologies, both technical and non-technical
• Strong interpersonal and communication skills – ability to influence
• Candidate must be detail oriented and organised
• Ability to travel required
• May be required to work nights, weekends, or holidays
• Must have valid clean driving licence
• Candidate must be dynamic to meet the needs of an ever-changing live entertainment environment

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-JCK #LI-Onsite