Field Engineer

Job Title: Field Engineer
Location: Chicopee, MA
Start Date: Immediate
About Gateway:
Gateway Fiber is seeking an outstanding individual to fill our Field Engineer role. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.
Gateway’s Beliefs About People:
Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company’s vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway’s beliefs about people shape the company and the way we do business.
Expected Outcomes and Requirements:
Gateway is hiring an Field Engineer to assist in building and maintaining our network expansion efforts in support of Gateway’s growth trajectory of adding 100,000 residential & business passings per year. The Field Engineer is expected to contribute in the following significant ways:

• Manage all physical connectivity of equipment in Central Offices and Active Cabinets.
• Complete installation of server racks and cabinets.
• Install optical transceivers and fiber optic jumpers.
• Work cross-functionally to determine connectivity requirements for different departments.
• Complete equipment racking and grounding to design specifications.
• Perform cable continuity testing and troubleshoot any issues.
• Perform equipment and hardware testing and turn-up and verify appropriate status.
• Install, add, and remove batteries per design specifications and life cycle needs.
• Provide knowledge and input regarding network engineering and design capabilities.

The successful candidate will bring the following to the table:

• 10+ Years Field Engineer experience.
• 3+ Years Telecom Experience
• Excellent verbal and written communication skills.
• Complex problem-solving skills.
• Good organizational skills.
• Ability to multi-task.
• Strong follow-up skills, accuracy, and attention to detail.
• Excellent customer service skills, including positive phone demeanor.
• Proficiency (MS Office-Word, Excel, Outlook).
• High school diploma or equivalent.
• Ability to work independently and make sound decisions.
• Ability to lift up to 50lbs.
• Ability to walk, stand, and sit for varying lengths of time throughout a day, with or without reasonable accommodation.

What's in it for you?

• Seeing your work make a positive difference in the lives of our served communities
• Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
• Locally owned, friendly, innovative company with high growth projections.
• Career development.
• To learn skills and participate in critical projects in all areas of the business.