Field Engineer | Rotorua

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nuts and Bolts

We have over 6,500 people across our offices, and generate an annual revenue of over $1.49 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the Role:

This role is challenging, interesting and integral to the service we provide to our clients. As a Field Engineer you will be supporting a variety of different IT environments, at times on-site with our clients, providing desktop and engineering support. You will be working closely with our clients so outstanding communication and customer service is an essential focus in this role. Your professionalism will be a key strength together with your technical ability.

Please note that due to the security requirements of our customers, this role is only available to New Zealand Citizens and/or Permanent Residents.

What you’ll do:

Some of your responsibilities will include:

• Onsite support across a number of clients across varying locations (a valid NZ driver’s license is required)
• Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets, point of sale equipment)
• Diagnosing faults / troubleshooting / problem solving
• Network support
• Windows desktop and server support
• Building productive working relationships across a variety of colleagues, clients, and suppliers
• Continually innovating in your work environment

What you’ll bring:

To be successful, you will ideally have had at least 2 years' experience in a similar role, with a wide range of general IT skills. You will demonstrate excellent problem solving and communication skills. You’ll need to be a self-starter, with good organisation skills and attention to detail.

Why Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.