Build a safer world with us, one incident at a time.
Ambient.ai is a unified, AI-powered physical security platform helping the world’s leading enterprises reduce risk, improve operational efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations, rely on Ambient.ai to modernize their physical security infrastructure.
Our platform uses advanced AI and computer vision to seamlessly integrate with existing camera and sensor systems, enabling real-time monitoring and proactive threat detection. By reducing false alarms by over 95%, Ambient.ai allows security teams to focus on real threats and prevent incidents before they occur.
Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is a Series B company on a mission to make every security incident preventable.
We’ve found that in-person time meaningfully supports collaboration, creativity, and team alignment. Our engineering, product, design, and marketing teams work from our Redwood City office 3 days per week. All other Bay Area employees join on Fridays to stay connected and close out the week together.
Ready to learn more? Connect with us on LinkedIn and YouTube
About the role:
We are seeking a hands-on, technically adept Field Engineer with strong experience in API-driven PACS application integrations and troubleshooting complex enterprise integrations. This role is ideal for someone who thrives in customer-facing situations, excels in debugging real-world interoperability issues, and can lead deep-dive technical troubleshooting sessions.
While direct experience with Physical Access Control Systems (PACS) is highly desirable, it is not required, as long as you bring a solid background in system integrations, troubleshooting, API workflows, and database interaction. You will play a key role in ensuring smooth and reliable integration between PACS platforms and Ambient’s platform for our customers.
What you'll do:
Lead customer engagements to troubleshoot, analyze, and resolve complex integration issues
Configure and validate system integrations across APIs, middleware, and direct database connections
Proactively investigate and document integration challenges, building a deep understanding of third-party system behaviors and common failure points
Use tools such as Postman, Wireshark, and log analyzers to debug REST/SOAP APIs, webhooks, and database queries
Work cross-functionally with developers, solution engineers, and support teams to enhance integration workflows and customer documentation
Build a compatibility interoperability matrix across vendor platforms, versions, and system configurations
Create technical documentation, integration best practices, and internal knowledge bases to broaden capability across the company and customer base
What Success Looks Like:
Rapid resolution of customer integration issues
Reduced support escalations through improved diagnostics and best practices
Improved customer satisfaction and system uptime due to stable, well-documented integrations
Contribution to internal knowledge and training assets for repeatable integrations
What you'll bring:
Strong hands-on experience with system integration and enterprise application interoperability
Proven ability to troubleshoot REST/SOAP APIs, analyze payloads, and debug authentication flows
Familiarity with SQL databases, stored procedures, and query optimization
Comfortable working with tools like Postman, Wireshark, browser dev tools, and log analysis platforms.
Comfortable installing, configuring, and simulating integration environments
Working knowledge of both Linux and Windows administration, including basic command-line usage for troubleshooting and integration-related tasks
Effective communicator who can lead technical discussions with customers and internal stakeholders
Self-starter with a bias toward action and problem-solving
Preferred Experience:
Integration building/troubleshooting experience with any major PACS (Physical Access Control Systems) vendor or ecosystem (Lenel, Genetec, Software House, Avigilon, etc.)
Background in physical security, building automation, or enterprise application integrations
Prior work in roles such as Field Application Engineer, Systems Integrator, Solutions Engineer, or Middleware Integrator
Salary and Equity:
At Ambient.ai, we take a market-based approach to compensation. Final offers are based on job-related skills, experience, location, and internal equity.
Base salary is just one part of our total rewards package, including stock options and the opportunity to share in the company’s growth.
The starting base salary range for this role is: $140,000 - $165,000
Why join us:
We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
We partner with an incredible customer roster of F500 companies, including Adobe, TikTok, Gap and SentinelOne
Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
The latest tech and awesome swag delivered to your door
Enjoy a full range of opportunities to connect with your awesome co-workers
We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist
#LI-Hybrid
Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.
Ambient.ai Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ambient.ai and has not been reviewed or approved by Ambient.ai.
-
Healthcare Strength — Health coverage is described as comprehensive with the employer paying a substantial share of medical, dental, and vision premiums. This strengthens total rewards for those prioritizing robust healthcare.
-
Equity Value & Accessibility — Equity is positioned as meaningful, with low dilution and access to early option exercise. This increases perceived ownership and long‑term upside as part of total compensation.
-
Strong & Reliable Incentives — Sales plans advertise competitive on‑target earnings for SDR and enterprise-focused roles, with significant upside for high performers. Incentive structures are presented as strong relative to software‑sector norms.
Ambient.ai Insights
Similar Jobs
What We Do
Ambient.ai is a computer vision intelligence company transforming enterprise security operations to prevent security incidents before they happen. The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to deliver continuous physical security monitoring and automate the immediate dispatch of human resources. Ambient.ai is the first platform that goes beyond basic motion detection and image recognition to achieve near-human perception with automated situational context. With physical security incidents on the rise and physical security organizations left under-resourced, Ambient.ai’s computer intelligence platform comes at a time of critical need, which is why the company has raised over $50 million from venture capital investors led by a16z. Today, large enterprises, schools and organizations – including many of the largest US tech companies and other Fortune 500 companies – use Ambient.ai to secure property, people, and assets from the most harrowing physical security threats. The company was founded in 2017 by experts in artificial intelligence from Stanford who previously built iconic products at Apple, Google, Microsoft and Dropbox. We are backed by Andreessen Horowitz (a16z), SV Angel, Y Combinator, and visionary angels like Jyoti Bansal, Mark Leslie and Elad Gil.
