Field Engineer II

Field Engineer Job Description

Job Summary

• Maintenance and installation of customer network equipment and providing on-going support to our customer base.
• Provide engineering on-call support of Zayo’s IP, Ethernet and Optical networking products.
• Attend project kick-off meetings and provide engineering/technical input.
• A flexible approach to customer and operational demands which will potentially be the requirement to work out of normal business hours.

Key Tasks

• Detect and rectify customer connectivity problems.
• Organise / participate in the routine maintenance / configuration of routers / switches on production and internal networks/ CWDM, DWDM and single wave products.
• Staging and installation of Zayo’s portfolio of products and services.
• Technical administration and record keeping – creation and maintenance of As Built documentation. 
• Project work as directed by your supervisor / manager.
• There may be a requirement to travel across Europe to install and test new services.
• Follow procedures, guidelines and good working practices.
• Support and troubleshoot the European DCN network.
• Perform BERT, RFC2544 and L2/L3 traffic testing, including Gig-E, 10 Gig-E,100Gig-E Fibre Channel...
• Support OSP with ability to perform OTDR trace and submit results

Other responsibilities

• Personal development - update relevant knowledge & skills in line with trends and developments in the field
• Support the management and development of Zayo by taking part in business planning and work in liaison with other teams
• Comply with departmental and corporate controls and procedures and all internal control processes
• Posses and employ the highest ethical and business standards and always conduct self with the greatest degree of professional integrity
• Undertake any other ad hoc duties as deemed appropriate by the appropriate Manager / Director

Essential Experience/ Job requirements

• Experience gained working in a telecommunications or networking environment.
• Hands-on experience provisioning, commissioning and testing DWDM – OADM products and ROADM networks.
• The ability to troubleshoot Optical services and IP/Ethernet networks.
• The ability to work under pressure and to tight timescales.
• BTEC/NVQ – Communications Technology or equivalent experience
• Understanding the fundamentals of fibre optics.
• Hands-on experience working with one or more of the following platforms; Ciena Optera Metro 5000, OME 6500, 4200, Infinera ATN, DTN-X, Adva FSP3000 WDM, Ekinops 360., Nokia.
• Excellent interpersonal and communication skills.
• Full clean European driving license.
• Responsible for the physical engineering on the Zayo Fibre Optical transmission and IP networks.
• Maintenance of SDH & DWDM updating technical network documentation and equipment/circuit labelling.
• Technical support to the collocation facilities, including basic power (PDU) Installations.
• Basic in cabinet/rack equipment installations.
• Circuit BERT/balancing/metering/OSA & OTDR testing
• General site husbandry in accordance with best practice

Desirable Experience/ Certification

• Exposure to DCN networks.
• Experience and knowledge gained working on Cisco/Juniper products.
• CCNA/JNCIA certification.
• Hands-on experience of IOS and JUNOS operating systems.
• Working knowledge of protocols BGP, OSPF, RIP, VRRP, HSRP
• Knowledge of firewalls and network design would be an advantage.
• ECS certification.

Rewards

• Competitive compensation including annual incentive plan

• Generous paid time off policy including 30 days paid time off, one floating day and two volunteer days off per annum

• Fitness membership discounts

• Employee assistance programmes including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.