Field Dispatcher

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to make real estate investing radically accessible, cost effective, and simple. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it's going (and growing)

With a talented team of 600+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in California, Texas, and New York as well as many remote opportunities. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors).

About the role:

As a Field Dispatcher at Roofstock you will serve as the project coordinator for all things related to the scheduling of our on-the-ground resources: In-House Technicians and Portfolio Associates. You will coordinate all aspects of our property management tasks, inspections, and repairs and will ensure all stakeholders are abreast of the completion timelines.

We will empower you to be the mastermind behind our ground game by training you on our proprietary software and teaching you the ins and outs of the property management and repairs and maintenance business. Most importantly, you will bring a strong sense of problem solving and an infectious enthusiasm as we strive to maximize our owner's investments and provide our residents with homes they love!

Responsibilities:

• End-to-end management of occupied and vacant work orders completed in-house; accepting the work, coordinating with the resident, scheduling our technician, verifying completion, and submission for approval.
• Research, schedule, assign, and follow up on home inspections and property management tasks
• Provide excellent support at all times to our In-House Technicians and Portfolio Associates, proactively leave necessary context, stay available to work through any challenges encountered by our IHTs and PAs, and follow-up on any failed trips.
• Manage all electronic record keeping as it relates to repairs and maintenance including internal communication, resident damages, and any other needed information.
• Coordinate with other departments to prioritize and complete all repairs and maintenance as well as property management items. Set great expectations, provide updates, and request additional resources in order to meet their needs.

Qualifications:

• Bachelor's degree or an equivalent combination of education and experience is preferred.
• Previous property management, vendor management and/or utility management experience preferred.
• Meticulous attention to detail, problem solving skills and organizational skills
• Technical proficiency including Google Applications, Microsoft Office Applications, and Slack preferred. 
• Strong customer service, written and verbal communication, and interpersonal skills required.
• Ability to meet timelines and adjust expectations preemptively.
• Positive, can-do attitude with a commitment to excellence and achieving goals.
• Ability to deal effectively with a diversity of individuals.
• Can effectively work independently and as a member of various teams and committees.

Compensation:

$23.00 - $27.00 hourly. The compensation range may be adjusted based on experience and location. 

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 13 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity 

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

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