Field Data Analyst (Onsite in FL)

Shift5 is the observability platform for onboard operational technology (OT). We’re a rapidly growing scale-up that specializes in cybersecurity, predictive maintenance, and compliance for operational technology (OT) systems across defense, aerospace, and rail. We are a collaborative, passionate, and driven cadre of dynamic, multidisciplinary experts and we’re focused on helping our customer’s fleets run smarter and safer by accessing and democratizing the volumes of onboard OT data generated by transportation and freight fleets, and defense fleets and weapon systems. Come join us. 

Our Values :

• Embrace Truth and Integrity: Base decisions on data, foster open dialogue, and uphold unwavering integrity.
• User-Centric Focus: Prioritize user needs to guide our actions and resource allocation.
• Collaborative & Adaptable: Collaborate for excellence, learning from failures and driving iterative improvements, recognizing every decision's significance.

Shift5 is seeking a Field Data Analyst to join our growing team, and the location for this position is onsite with key customers in Hurlburt Field, Florida.

Responsibilities :

In this role, you’ll work closely with our customers and internal teams to:

• Create strong customer relationships both within the immediate team as well as tangential teams to the customer
• Conduct in-depth investigations of large and complex data sets
• Identify new areas for analysis based on customer feedback
• Apply expertise in analysis, experimentation, and data visualization to produce insights for stakeholders
• Communicate customer needs and feedback to partner with Field Engineering, Data Science, Product Managers, Data Engineering and Software Engineering teams to solve problems at scale
• Support building customer vignettes and success stories
• Inform, influence, and execute new strategies and tactics using analysis to support customer long-term goals
• Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data analyses
• Provide customer enablement to expand their analytic capabilities and drive greater adoption of the Shift5 platform
• Steer the customer to successful business outcomes 
• Foster and manage successful relationships with senior executive stakeholders, platform maintainers, and others - managing expectations, and achieving successful outcomes
• Continually demonstrate a growth mindset, acquiring new skills while maintaining your development and adaptability

Qualifications :

• BS in Computer Science, Mathematics, Computer Engineering, MIS, or equivalent practical experience required
• Proven experience doing quantitative analysis to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Proficiency in languages such as SQL and platforms such as GitLab for modeling and querying data in an effective and resilient manner to produce queries, reports, and presentations of findings
• Experience with Splunk in addition to another DB technology such as DataBricks preferred
• Proficiency in modern BI tools such as Looker, Metabase, etc. for producing insights and findings to a wide range of stakeholders
• Astute written and verbal communication skills, with the ability to consistently and cogently address our customers' needs
• Ability to thrive in a team-oriented culture, delivering a significant individual contribution while collaborating with and strengthening teammates
• Experience integrating API-based commercial software products
• Experience with integration of cloud-based services with internally hosted solutions
• Must be able to work onsite while backed by remotely distributed teams and should expect up to 10% travel to attend Shift5 internal team travel, and one-off events 
• US Citizenship
• Active US Government Top Secret security clearance 

Compensation & Benefits :  

• Base Salary: $130,000-160,000
• Bonus program and equity in a fast-growing startup
• Employer-paid medical, dental and vision coverage 
• Health Savings Account with annual employer contributions 
• 401k with employer contributions 
• Life Insurance 
• Uncapped paid time off policy 
• Flexible work & remote work policy 
• Tax-deferred public transit benefits with Metro SmartBenefits (DC/MD/VA)  

We are committed to building an inclusive culture of belonging that embraces the diversity of our people and represents the communities in which we work and the customers we serve. We know the happiest and highest performing teams include people with diverse perspectives and ways of solving problems. We strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work.   

Shift5 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identify, national origin, disability, age, marital status, ancestry, projected veteran status, or any other protected group or class.  

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