Field Consultant

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Milan, ITA
In-Office
Automotive • Software • Analytics
The Role
Job Description

The purpose of the position is to increase dealer parts sales through in-depth investigative analysis, implementation of the best practice process and development of targeted business activities in line with the market needs of each Dealers.

Duties:

 

  • Delivering incremental OEM parts revenue through implementing sales focused activity within the BMW parts Dealers.
  • Carry out market analysis and formulate potential for multiple BMW parts Dealers.
  • Create bespoke business plan, marketing plan and sales strategy for BMW parts Dealers.
  • Generate a dedicated Dealers Action Plan
  • Dealer improvement actions priority definition, taking into account size and ease of opportunity and Dealer capabilities
  • Present action plan and responsibilities to Dealer staff, gaining buy-in at all levels
  • Assist in the on-boarding on new BMW parts Dealers.
  • Implement and manage BMW parts Dealers' standards.
  • Train BMW parts Dealer staff in market leading sales skills.
  • Provide coaching ‘hands-on’ support at all levels to initiate action plan
  • data analysis, process implementation, sales coaching, customer and opportunity management
  • Ensure effective communication and feedback at all times with: Head Office, Regional and District Management, MSX Program Management, MSX Support Functions
  • Provide timely and accurate reporting as per program requirements
  • Attend meetings as required, providing territory results, feedback and market intelligence
  • Manage the Network Assessment (Principles)according to the procedures defined by the NSC

Responsability:

People:

  • Cooperate and collaborate (Team working and team building)
  • Training for new consultants (training on the job)
  • Ensure the correct training path of new apprendiceship
  • Inform the Project Coordinator about the critical situations

Finance:

  • Monitor own travel expenses and maintain these in budget Asset & tools:
  • Take care of the company assets (usage in line with company policies, managing and maintenance) Process:
  • Correct and professional implementation of the project
  • Apply system management procedures
  • Propose project improvements (new implementation tools and activities, training material, etc.)

Customer:

  • Provide a good level of job
  • Cooperate with BMW
  • Inform the Project Coordinator and BMW on achievements or concerns within ongoing activities
  • Ensure the customer implementation
  • Ensure the extradiscount budget

Authorities: People: operative management:

Daily activities:

Reporting

Evaluation with Coordinator and PM supervising

Qualifications: Degree in engineering, economics, business administration (preference)

Experience: 2-3 years of experience in Automotive industry in after sales projects Previous experience in Parts Sales Project (preferential)

 

Languages: Italian native English fluent

Additional Information

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

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The Company
HQ: Detroit, MI
3,688 Employees
Year Founded: 1996

What We Do

MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.

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